Company Description:
WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 4,000+ team members operate 2,300 vehicles across 46 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1B bus and rail passengers on four continents. Visit www.wedriveu.com.
Job Description:
The General Manager will report to the Regional VP of Operations and is responsible for managing and developing team members and formulating and executing account strategy. Additionally, this role will require a thoughtful leader and confident decision maker with ability to measure and monitor performance.
The General Manager will demonstrate, by decision and action, competency in all aspects of college/university transportation. The GM will function as the supervisor of all staff and is responsible for the turn-key contract operation.
Duties and Responsibilities:
Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies
Be the main point of contact for our client and attend meetings and conference calls as needed
Ensures the local team is focused on building strong and effective partnerships
Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management)
Hire (interviews, road tests, etc.), train and develop CSC staff including Drivers, Operations Manager, Dispatchers, Maintenance, and Safety Manager, etc.
Collaborates with company leaders to understand overall business strategies and creates a CSC operating plan to support these objectives
Maintain positive relationships with the local team to ensure employee retention
Implement company values and goals while ensuring compliance with all company policies
Review budgets and develop short- and long-term business operating plans to increase revenues and margins
Report and follow up on any maintenance issues with the vendor
Review documentation to ensure all required onsite records, reports, and inspections (pre/post-trip) are complete, accurate and submitted per established procedures
Identify safety issues; correct and reinforce safety awareness in a manner that promotes cooperation and improved morale
Conducts work area inspections and assists in all accident/injury/vehicle damage investigations
Analyze and interpret ridership numbers and suggest route changes accordingly
Regularly attend client meetings; listen to feedback from client and their employees and react accordingly to review
Delivers overall performance and results for the CSC
Additional duties and responsibilities may apply
Skills Required and Physical Demands:
Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels)
Excellent written and oral communication and interpersonal skills
Working knowledge of Microsoft Office and Google Workspace
Ability to work independently and as part of team
Ability to assess risk and to resolve customer issues that do not pose unnecessary risk
Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices
Ability to develop contractual agreements and Requests for Proposal documents
Ability to submit termination or leave documents timely
Additional skills and demands may apply
Education and Qualifications:
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The GM must have a minimum of 5 years of management and supervisory experience in a public transit or related industry with experience in the management and operations of college/university transit and transportation
Work experience in public or private alternative transportation demand management (TDM).
Ability to travel, up to 10%.
Preferred Requirements
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Work experience in public or private alternative transportation demand management (TDM)
Bachelor’s degree in business management or equivalent. MBA preferred
Licensed Class B driver (with Passenger and Air brakes endorsements)
Bilingual abilities a plus
EEOC
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
