Owens Companies is the early pioneer and long-standing leader of fully integrated, single-source mechanical contracting services in the Minneapolis metro area.
Founded in 1957, Owens helped establish the commercial HVAC model by defining a basic need for preventive maintenance in the harsh Minnesota climate.
Owens believes our technicians are vital when it comes to better understanding our client's needs at the point of service, allowing us to establish a higher standard of customer service.
By employing the highest-skilled boiler, chiller, and HVAC technicians in the region, Owens is able to provide our clients with a relationship-centric model. With this key focus, Owens established a reputation as the premier provider of heating and cooling services in the Twin Cities, helping to attract and retain customers for not just years but decades. Our relentless focus on technicians' needs while maintaining a tight-knit, family-owned culture makes working for Owens truly unique.
Join us as a pioneer of the industry, and together we will continue to set the standard for others to follow.
Position Overview:
The General Manager will oversee and manage all operations of Owens Companies. This position will be responsible for day-to-day activities including customer and team satisfaction, upholding quality and safety standards to maintain the company infrastructure. This position will ensure company policy and procedures are adhered to and performance goals are in place and met. The General Manager also plays a critical role in customer relations by providing efficient problem-solving skills and building lasting relationships.
Responsibilities:
Ensure a safe working environment with 100% compliance on all company and industry standards.
Provide strong customer communication, satisfaction and conflict resolution.
Meet with key customers as needed to ensure their satisfaction with provided services.
Work collaboratively with your leadership partners to leverage the overall company scale.
Responsible for financial performance and technician utilization
Help develop and support sales strategies to drive revenue growth and market expansion.
Responsible for key operational & sales personnel direction and decisions (with support of the President)
Establish and/or monitor KPIs for departments and employees to detect opportunities or risk within your branch.
Support all departments with sound growth strategy and operational execution plans.
Conduct regular "All Hands" meetings with your team to communicate key company updates, upcoming training/development opportunities and any other critical topics.
Assists in recruiting, training, and coaching team members.
Provide guidance, discipline and coaching to support all team members.
Instill a culture of accountability and pride in individual & team performance.
Involvement of billing oversight and collection efforts
Complete tasks or projects assigned by President or Astra Group President
Minimum Qualifications:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to draft reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Proactive, eager and takes initiative.
Bias to action with a strong urgency and ability to learn quickly.
Growth mindset
Prioritizes people development and empowers leaders.
Has experience building, leading, inspiring and motivating large teams.
Strong self-awareness and a keen instinct to continually grow.
Demonstrated financial acumen, strategic planning skills, and strong analysis skills.
Critical thinking skills and ability to understand data.
P&L Ownership and overall business strategy
Commercial Instinct - understands the short and long-term implication of decisions.
Education/Experience:
- High School diploma or GED and 10 years' experience work in a fast-paced service department or within the mechanical/construction industry
Bachelor's degree in mechanical engineering or related field and 5 years' leadership experience within the mechanical/construction industry
Preferred Qualifications
- Familiarity with MCAA / MSCA / PHCC / AIA Guide Lines / Trade Trends
- Project Management experience
WHATS IN IT FOR YOU
We offer a competitive salary along with an industry-leading performance bonus based on the profitability of their projects along with the overall company performance.
100% employer paid health insurance
100% employer paid dental insurance
Health Savings Account (HSA) Plan
100% employer paid life insurance
401k Retirement Plan with employer contributions
Employer paid time off
Opportunities for Career Growth & Development
Quality Oriented Company Culture
Owens Companies is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic under applicable law.
