Job Title: Residential Field Service Manager
Reports to: General Manager
For over 90 years, Binder Heating & Air has always been a family-owned business with a vision for customer satisfaction and excellence. We provide HVAC/R services for residential and commercial customers throughout the metro area. Our business covers all areas of new construction, remodeling, and service.
Job Summary
We are seeking a detail and goal orientated team leader to fill the position of Residential Field Service Manager. Residential Field Service Manager will provide leadership and direction for the service department in a professional and timely manner. This includes handling the day-to-day functions of the service department and its personnel. This role will have 3-6 direct reports. Ideal candidate will be detailed oriented and have 2 years or more previous experience running a small to medium sized service department along with 3+ years field service technician experience. Position requires the candidate to run 2-3 service calls per day based on demand.
I. Specific responsibilities
i. Service Department
Perform service calls and oversee the work of technicians within the service department to ensure they are able to repair and maintain HVAC systems in an effective manner. Meet your department sales and profitability goals – review scorecards and KPI’s along with understand market trends. Review calls by technicians to identify issue areas, forecasting and strategizing as needed and base department decisions on data. This position will be a hybrid office+field work position.
ii. Service Team Leader
This position requires you to be a coach! We want the best leaders with the best technicians! At Binder Heating and Air we strive to be an employer of choice and pillar in the HVAC/R community. Hold biweekly/monthly one to one meeting with your team – encourage them on what they are doing well and help them solve problems and improve on troubled areas. Hold regular trainings. Complete check-ins with each service tech on performance, and outcomes. Employee satisfaction and customer service is priority.
iii. Field Edge Software
Learn all aspects of F.E. in order to lead the service team effectively and efficiently. Routinely review the next day assignments of your team. Create trainings to help the team learn how to properly utilize our software in the field, utilize F.E. trainings and videos as training tools for your team. Assist with development of field process and procedures within the F.E. platform.
II. Required Skills
- High school diploma or equivalent, additional education, competency cards or training preferred
- Previous experience in HVAC service company
- Knowledge of Microsoft Office, CRM and general computer skills
- Ability to problem solve and resolve conflict
- Previous experience quoting residential and commercial service work
- Effective communication and time management skills
- Ability to systematize workflows
- Ability to multitask and handle potentially stressful situations in a professional manner
III. Compensation
Compensation dependent on education and qualifications. Medical and dental insurance, paid holidays and vacation, and retirement available. Company vehicle, Laptop and phone provided.
Job Type: Full-time
Pay: $100,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Rotating weekends
Work Location: In person
