- Manages and develops the Service staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective production.
- Evaluates work load and schedules service work in a way that best utilizes manpower and maximizes profits.
- Resolves customer issues and complaints to ensure customer satisfaction.
- Ability to create and manage budgets.
- Ensures that materials and equipment are ordered and dispensed for scheduled jobs.
- Schedules repairs for parts to ensure minimal down-time in job completion.
- Conducts research and participates in the marketing process of the department.
- Generates reports and measures of departmental operations as well as records on all inventory, tools and vehicles.
- Reviews reports with management.
- Instructs crews on proper use of materials and quality workmanship.
- Reviews payroll records to ensure that technicians are paid properly.
- Ensures that employees have proper tools for the job and that they are properly maintained.
- Assists the dispatching operation to ensure appropriate technician selection for type of service.
- Monitors preventive maintenance of vehicles to ensure proper operation.
- Evaluates staff to determine training requirements. Provides on-the-job training and support to employees.
- Oversees facility and equipment maintenance, ensuring that assets are protected and controlled.
Service Managers can expect:
- Take Home company vehicle and gas card.
- Comprehensive Training Opportunities provided by in-house Learning & Development team. Training including but not limited to technical, sales, safety, leadership, systems training.
- National Network to support professional growth & development and provide transfer opportunities.
As the employer of choice, we offer an Industry-Leading Benefit Package:
- Choose from one of FOUR health insurance options, starting !
- HSA (Health Savings Account) and annual company contribution for specific plans.
- FSA (Flexible Spending Account) for specific plans.
- Dental and Vision Insurance options.
- 401(k) with weekly match contribution
- 13 PTO Days + 8 Paid Holidays
- Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available)
- Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.)
Qualifications:
- 5+ years of experience in HVAC service.
- 3+ years HVAC Management experience
- Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
- A working knowledge of gas piping, electricity, plumbing and air flow are required.
- A valid driver’s license is required. Must possess a working knowledge of local codes and general industry standards.
- Strong supervisory, communications, computer and mathematical skills are required.
Job Type: Full-time
Pay: $80,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Supplemental Pay:
Experience:
- HVAC: 5 years (Required)
- Management: 2 years (Required)
Work Location: In person
