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HVAC Operations Manager

Bardi Heating, Cooling and Plumbing • Full-time • Norcross, GA, US • $100k - $125k / year • 3m ago

Job Title: HVAC Operations Manager
Location: Norcross, GA (Metro Atlanta Area)

About Us:
At Bardi Home Services, we pride ourselves on being a leading provider of residential HVAC, plumbing, and electrical services. Our mission is to deliver top-notch service and ensure complete customer satisfaction through expert craftsmanship and outstanding customer care. As we continue to grow, we are looking for a dedicated and experienced HVAC Operations Manager to oversee our HVAC service and installation departments.
Position Overview:
The HVAC Operations Manager will be responsible for managing and optimizing the day-to-day operations of our HVAC service and installation teams. This role requires a strategic leader with a strong technical background in HVAC systems, excellent organizational skills, and a proven track record of managing and developing high-performing teams.
Key Responsibilities:
Operational Leadership: Oversee daily operations of the HVAC service and installation departments, ensuring efficient and effective delivery of services.
Team Management: Recruit, train, and mentor HVAC technicians and installers. Provide ongoing support, performance evaluations, and professional development opportunities.
Process Improvement: Develop and implement best practices and standard operating procedures to enhance service quality, productivity, and customer satisfaction.
Customer Service: Address customer inquiries, concerns, and complaints promptly and professionally. Ensure high levels of customer satisfaction and resolve issues effectively.
Budget Management: Manage departmental budgets, including labor, materials, and equipment costs. Monitor financial performance and implement cost-saving measures where applicable.
Compliance and Safety: Ensure all HVAC services and installations comply with local, state, and federal regulations, as well as company safety standards. Promote a culture of safety and adherence to industry best practices.
Reporting: Provide regular reports on departmental performance, including key metrics such as service response times, job completion rates, and customer feedback. Use data to drive decision-making and continuous improvement.

Qualifications:

Experience: Minimum of 5 years of experience in HVAC operations, with at least 2 years in a management or supervisory role.
Technical Expertise: Strong knowledge of HVAC systems, installation procedures, and industry standards. Relevant certifications (e.g., NATE, EPA) preferred.
Leadership Skills: Proven ability to lead, motivate, and manage a team effectively. Strong interpersonal and communication skills.
Organizational Skills: Excellent organizational and time-management skills, with the ability to handle multiple priorities and tasks simultaneously.
Problem-Solving: Strong analytical and problem-solving abilities with a focus on operational efficiency and customer satisfaction.
Education: High school diploma or equivalent; Associate’s or Bachelor’s degree in HVAC, Engineering, or a related field is a plus.

Why Bardi Home Services?

Growth Opportunity: Play a key role in shaping the future of a thriving company with ambitious growth plans.
Competitive Compensation: We offer a competitive salary, performance-based bonuses, and a comprehensive benefits package.
Innovative Culture: Join a company that values innovation, continuous improvement, and the professional development of its employees.

Benefits:

2 Weeks Paid Time Off annually
Medical, Dental, and Vision benefits packages
Short-Term & Long-Term Disability Insurance
$15,000 Company Paid Life Insurance, additional coverage available
401k with company match at 2%
Employee appreciation activities and events
Incentive and Bonus structures
Collaborative and empowering team in an inviting work environment
Access to Atlanta Braves season tickets

Bardi Home Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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