Home Service Dispatcher
Are you a highly qualified, motivated professional looking to advance your career with a leading provider in the HVAC and plumbing industry? Join the Stan’s Heating, Air, Plumbing & Electrical team and become part of our family!
At Stan’s, we pride ourselves on delivering top-notch services in heating, air conditioning, plumbing, and electrical work. Our reputation as the leading provider in the greater Austin area is built on our commitment to excellence and customer satisfaction. We offer a supportive and dynamic work environment where you can grow and succeed.
- Competitive pay: $15-18/hour to start
- Career Growth: We provide the tools and education you need to advance in your career.
- Supportive Environment: Be part of a team that values your contributions and fosters a family-like atmosphere.
- Comprehensive Benefits Package
Essential Job Functions:
- Develop routes for Technicians by creating dispatch tickets for all service calls and dispatching Technicians from home to their first call, maintaining contact throughout the day.
- Handle incoming customer calls, meeting scheduling needs and maintaining the dispatch board/schedule.
- Forecast workload for future tasks and manage the maintenance agreements, including billing, scheduling, material staging, database information, customer files, and renewals.
- Cultivate strong relationships with drivers and customers to manage schedule changes smoothly.
- Make calls regarding invoices and respond to all overnight messages.
- Complete service agreements for new customers and maintain customer history files in the database.
- Update the service database from service tickets.
- Perform other duties as assigned.
Qualifications:
- Minimum 1 year of experience in Customer Service/Dispatch, strong Admin & computer skills.
- Geographical knowledge of service area and/or map reading skills
- Advanced communication and customer service skills
- Experience in using Microsoft Word and Excel
- Must be detail oriented, have great follow-up, and can multi-task
- Ability to pass a background check and drug screen
- Competitive pay: $15-18/hour to start
- Comprehensive benefits package including 401K, health insurance, life insurance, and dental & vision insurance.
- Ongoing training and professional development opportunities.
- Supportive and collaborative work environment.
- Opportunities for career advancement.
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
EOE
