Dispatcher/Customer Service

Confidential • Full-time • Buda, TX, US • $20 - $23 / hour • 1w ago

About us

We are family oriented, professional, fast-paced maintenance and repair company providing electrical, plumbing, HVAC, appliance and handyman services. We are supportive to all our employees and our goal is to provide a high level of customer satisfaction for long-term relationships. Our business has grown through positive customer relationships and word-of-mouth referrals, and we have many repeat customers.

Our work environment includes:

Office setting
Casual work attire
Relaxed atmosphere

Requirements:

-Able to multi-task by answering phones and simultaneously scheduling on computer

-Must have at least three years prior dispatching/scheduling experience

Duties:
- Answer the phones in a friendly, customer service-oriented voice
- Assist customers with work requests and questions about company services
- Enter customer work requests in Service Fusion, our dispatch and scheduling application
- Follow-up with customers as needed, including scheduling details, satisfaction with service or to facilitate payment

-Provide a high level of customer service to maintain customer satisfaction

-Requires rotational answering of phone with other dispatchers for after-hour, night and weekend calls. If it's an emergency contact technician or enter service ticket via cell phone.

-Collaborate with other dispatchers, service technicians and invoicing specialists

Skills:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in using relevant software and tools
- Attention to detail and ability to work with precision
- Ability to work independently and as part of a team
- Strong organizational and time management skills

-Warm, polite and friendly phone presence with a desire for providing excellent customer service

-People pleaser

-Please note that specific skills may vary depending on the nature of the specialist role.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday
On call

Application Question(s):

Are you able to multi-task (i.e. talk on the phone while entering a service ticket)?
Experienced with computers and accurate data entry.
Are you able to answer phones and talk to customers in a polite and friendly way, even in stressful situations?

Experience: