Maintenance Supervisor
Job Type
Full-time
Full Job Description
Maintenance Supervisor
RHM is a multifamily property management and real estate development company in Cleveland, Ohio, specializing in both market rate and affordable housing. We are one of Cleveland’s largest third-party management firms. Our goal is to develop strong and reliable relationships with owners, partners, and employees, which has been the key to our growth and success.
SUMMARY
The Maintenance Supervisor oversees apartment community upkeep in coordination with the Property Manager. Responsibilities include maintaining property condition, maximizing staff efficiency, and minimizing expenses while safeguarding owner's assets. They must be skilled in various maintenance tasks like plumbing, electrical work, painting, HVAC, and appliance repair. Coordinating with the maintenance team is essential for effective program oversight. Communication with the Property Manager is crucial for efficient operation, as the Maintenance Supervisor reports directly to the Property Manager.
RESPONSIBILITIES
The Maintenance Supervisor holds various responsibilities and authority, including:
- Maintaining a professional, courteous, knowledgeable, and helpful attitude with residents and fellow employees. Promoting this attitude with all personnel.
- Assisting residents with problems and requests to the best of their ability and within the limits of their authority.
- Ensuring curb appeal of the building's exterior and common areas.
- Continuously supervising maintenance and personnel, taking action to improve the property's appearance and addressing deferred maintenance promptly. Establishing daily employee goals and providing clear instructions.
- Ensuring full-time employees adhere to scheduled work hours and monitoring compliance with company policies.
- Discussing employee performances with the property manager, and initiating possible written reprimands or dismissal if necessary.
- Presenting improvement project ideas and labor needs to the Regional Manager and Facilities Manager as appropriate.
- Completing all maintenance requests, tracking progress, and ensuring proper completion and paperwork submission.
- Scheduling contractors, overseeing completed work, and managing building emergency on-call duties.
- Cover building emergency on-call as scheduled.
- Assisting in apartment inspections with the property manager and periodically reviewing maintenance work quality.
- Collaborating with contractors while prioritizing resident safety and ensuring work is done according to relevant policies.
- Completing associated work as needed, such as cleaning, painting, and repairing vacant apartments.
- Check and repair fixtures to ensure proper functionality.
- Ensuring units are made ready within 3-5 days of move-out.
- Other duties as assigned.
REQUIREMENTS
- High school diploma or equivalent; additional vocational or technical training preferred.
- Minimum of 2 years’ experience in multifamily property maintenance or related field.
- Proven experience in various aspects of building maintenance including plumbing, electrical, painting, HVAC, and appliance repair.
- Strong leadership and supervisory skills to manage a maintenance team effectively.
- Excellent communication skills for interaction with residents, employees, property managers, and contractors.
- Ability to prioritize and manage multiple tasks efficiently.
- Hands-on expertise in general maintenance tasks and equipment.
- Knowledge of safety regulations and guidelines pertaining to property maintenance.
- Familiarity with accounting software preferred (Yardi & Nexus strongly preferred)
- Proficient in Microsoft Office – Excel, Outlook, Word
- Organizational and time-management skills
- Must embody RHM’s core values: Teamwork, Will to Win, Loyal and Be a Good Person.
PHYSICAL REQUIREMENTS
- Working off ladders up to 20 ft off the ground. Working off stepladders up to 10 feet inside apartments.
- Work under sinks and around appliances by bending own or lying on your back.
- Moving appliances including refrigerators, washers, dryers and ranges.
- Lifting and carrying up to 80 pounds.
- Bending over appliances or mechanical equipment for repairs or cleaning.
- Walking and or standing for an entire workday.
- Climbing flights of stairs to access work on higher floors.
- Assembling small parts in appliances, mechanical equipment, plumbing, and electrical fixtures, etc.
- Logging or describing in writing work hours, repairs made and or materials used.
- Working in inclement weather
- Operating hand and power tools.
BENEFITS
- Medical, dental, vision, and other ancillary plans
- 100% employer-paid life insurance policy and long-term disability coverage
- 401k participation after 1 year, with employer matching
- Paid time off: holidays, and PTO to support work-life balance
Schedule: Full-time, Monday - Friday
Ability to commute/relocate:
- Reliably commute or planning to relocate before starting work
- US work authorization (Required)
Work Location: One location
Job Type: Full-time
Pay: $27.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Experience:
- Maintenance: 2 years (Preferred)
Ability to Commute:
- Cleveland, OH 44114 (Required)
Work Location: In person
