Job Summary

**This is not just an office job**

If you like to be out in the field, side by side with your team, face to face with your customers, comfortable driving a pickup and trailer, comfortable climbing on ladders, willing to work in cold attics in the winter and hot attics in the summer, working a physically demanding job to deliver outstanding service directly to customers, this job may be for you!

At Koala Insulation of Cleveland West Side, we are looking for a professional, customer-obsessed, hands-on Operations Supervisor / Manager to plan and oversee our daily operations. Koala Insulation is an insulation contractor providing high-quality insulation services to homeowners, contractors, and property owners. To learn more, visit www.koalainsulation.com.

The Operations Manager will be involved in the day-to-day operation of the business including insulation removal and installation, as well as ensuring that vehicles and equipment are maintained and operated safely. This position will also handle customer care complaints to ensure customer satisfaction.

Management Responsibilities

Hires, trains, and coaches/mentors new employees.
Organizes and oversees the schedules and work of assigned staff.
Conducts performance evaluations that are timely and constructive.
Handles conflict resolution, discipline, and termination of employees as needed and in accordance with company policy.
Performs insulation removal and installation in attics and crawl spaces while leading the crew.

Duties/Responsibilities

Plans and organizes daily activities related to service and operations.
Ensures all vehicles and rigs are properly maintained and in good working order.
Determines labor and scheduling needs to meet service and operations goals.
Purchases materials, plan inventory, and oversee warehouse efficiency and safety.
Performs high quality insulation removal and installation as needed and inspects jobs upon completion.
Enforces Koala Insulation operations manual and policies.
Ensures that all legally required documents are kept up to date.
Provides continuous improvement of customer service, quality, efficiency, and safety.
Adheres to, champions, and enforces jobsite safety in accordance with all
federal, state, and local occupational and health and safety laws.
Ensures that rig is safely driven to jobsite locations.
Performs other related duties as required.

Required Skills/Abilities

Excellent managerial, leadership, and supervisory skills.
Prior knowledge of operations management.
Ability to interpret financial data as needed to set service goals.
Excellent organizational skills and attention to detail.
Excellent written and verbal communication skills.
Proficient in Microsoft Office Suite or similar software.
Experience using a CRM preferred.

Education and Experience:

Bachelor’s degree in Business Management, Project Management, or related field preferred, but not required.
Five years of related experience required.

Physical Requirements:

Prolonged periods of walking, standing, and sitting.
Must be able to access and navigate the jobsite.
Working environment may be subject to high temperatures, confined spaces, and
heights.
Capable of and comfortable with driving a pickup truck / cargo trailer combination
Must be able to lift 50 pounds.

Job Type: Full-time

Benefits:

Employee discount
Paid time off

Shift:

Day shift

Application Question(s):

Experience with and confident to drive a pickup truck / cargo trailer combination with a combined length of over 40 feet.

Ability to Commute:

Broadview Heights, OH 44147 (Required)

Ability to Relocate:

Broadview Heights, OH 44147: Relocate before starting work (Required)

Work Location: In person

Koala Insulation of Cleveland West Side

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