Join Our Team as a HVAC Dispatcher Supervisor!
Are you a detail-oriented professional with expertise in HVAC operations and a talent for coordinating schedules and resources? We're in search of a Lead HVAC Dispatcher/Administrator to oversee our HVAC dispatch operations and administrative tasks. This role requires a skilled individual capable of managing logistics, optimizing schedules, and ensuring seamless communication between our team and clients.
Responsibilities:
- Dispatch Management: Coordinate HVAC service calls by efficiently scheduling and dispatching technicians based on expertise, location, and urgency.
- Administrative Support: Handle administrative tasks such as invoicing, data entry, and maintaining service records accurately.
- Communication Liaison: Act as a point of contact between customers and HVAC technicians, ensuring clear and timely communication to meet service expectations.
- Team Coordination: Support HVAC technicians by providing necessary information, schedules, and directions to optimize service delivery.
- Process Improvement: Identify and implement strategies to enhance dispatch efficiency, minimize downtime, and improve overall service quality.
Requirements:
- HVAC Knowledge: Strong understanding of HVAC systems, terminology, and service requirements is preferred.
- Dispatch Experience: Proven experience in dispatching, scheduling, or coordinating in a service-related industry.
- Customer Service: Provides exceptional customer service, conflict management and de-escalation, and practices a “Customer First” attitude
- Organizational Skills: Excellent organizational abilities with attention to detail and the ability to prioritize tasks effectively.
- Communication Proficiency: Strong verbal and written communication skills to interact with customers, technicians, and internal teams.
- Problem-Solving Ability: Ability to troubleshoot and resolve operational challenges promptly and effectively.
- Tech Proficiency: Comfortable using software for scheduling, dispatching, and administrative tasks.
Benefits:
- $20.00-$24.00 based on experience
- Health, dental, and vision benefits
- Short- and Long-Term Disability
- Life Insurance
- 401k with employer contribution
If you're a proactive problem-solver with a background in HVAC operations and a passion for ensuring efficient service delivery, we'd love to have you join our team! Take the lead in optimizing our dispatch operations and administrative tasks while contributing to exceptional customer satisfaction.
