Customer Service Representative

In Charge Electric • Full-time • Austin, TX, US • $17 - $18 / hour • 1w ago

Description

At In Charge Electric, we’re more than just a workplace—we’re a community of dedicated professionals committed to excellence and growth. Our team thrives on a supportive, dynamic culture that values both individual contributions and team success. Driven by our core values—Driven to Win, Whatever It Takes, and Details Matter—we pursue excellence in everything we do. Join our Custom Support, where your skills will be valued, your hard work rewarded, and your career has room to grow. With top-tier pay opportunities, performance bonuses, and a clear path for advancement, we’re here to help you reach your fullest potential.

Job Description:
The Customer Service Dispatcher is responsible for managing all schedule and pricing requests from our builder customers and ensuring that work ticket scheduling and close out processes are executed daily. They will work closely with our branch office managers, accounting, and estimating departments to enable operations to run smoothly each day and provide foresight into future workloads.

Key Responsibilities

Process work requests from both home builders and home owners scheduling websites, emails, and phone calls
Update work ticket statuses promptly
Provide accurate documentation to accounting for billable work
Efficiently route non-schedule related inquiries to the appropriate person or department
Update project records in our scheduling software when project documents or purchase orders are submitted
Coordinate with the Branch Office Managers to ensure the next days’ work list and documentation is accurate and in order by the end of the day
Add appointments to Google Calendar and upload into NetSuite

Job Requirements

2+ years experience in a Service Dispatch role
Bilingual a major plus
Excellent, friendly and effective communication skills
Positive attitude with an excitement for helping keep the branch teams organized and prepared
Basic administrative knowledge
Organized with high attention to detail
Punctual
Ability to manage priorities and workflow in a high-volume company environment
Must be able to type 40 WPM
Must be willing to undergo a pre-employment criminal, driving and drug screen

Benefits

Health, Vision and Dental plans
Free Tele-Doc Coverage for entire household
Life, Critical Care, ST Disability and Hospital Indemnity Insurance available.
Paid holidays and vacation that increases with tenure
Vibrant company culture
401k plan with Employer match
Career growth and promotion opportunities

About In Charge Electric

In Charge Electric is a reliable, consistent, and professional residential electrical installation provider covering the great state of Texas. Founded in 2007 with just three employees, In Charge has grown to 8 branches and 3 design centers to care for a homeowner’s every need, wherever they are located. We provide white-glove service and a highly personalized experience to homebuilders and homeowners. We maintain established relationships with key suppliers so that we can offer a variety of products to satisfy our customer’s specifications – from electrical to security, smart home automation, home entertainment, and lighting and fixtures.