Customer Service Representative

Voyager Global Mobility • Full-time • Austin, TX, US • $18 / hour • 3m ago

Company Overview:

Voyager Global Mobility and its subsidiaries play a central role in urban transportation in some of the most dynamic cities throughout the Americas. We power more than 10,000 drivers with professionally managed vehicles and resources so they can succeed as entrepreneurs in the ride-sharing economy. Our fleet-as-a-service model—a scalable infrastructure of well-maintained vehicles, driver resources, data and metrics—can be deployed to empower the Uber platform and other noted rideshare services to deliver world-class service anywhere.

Job Description:

Customer Service Representatives (CSR) are the primary face of the company to our most important stakeholders—our customers! The CSR helps to get approved clients into their rental vehicle smoothly and keep them on the road throughout their time with us. CSRs handle direct requests from customers in the office, as well as tasks from the fleet department that affect customers. Our front office CSRs are also supported by customer support infrastructure that operates remotely (outside of the United States).

The role reports to the Customer Service Manager or Branch Manager within VGM’s Operations Team.

Essential Job Functions:

● Coordinate with the remote support team to create customer reservations

● Onboard new and returning customers as they begin a rental contract

● Verify driver and vehicle information is updated

● Offboard customers who are returning a vehicle, including closing their account and completing appropriate charges

● Support the fleet and claims team with the accident/damage reporting process

● Resolve and De-escalate customer concerns

● Actively follow up with customer requests (switches and pickups) and document all actions per provided protocols

● Communicate regularly with office teammates, supervisor, fleet team and remote support teams on the status of customer accounts and requests

● Perform any other duties as assigned

● Must be able to perform essential job functions with or without reasonable accommodations

● Must be able to work onsite, this is not a remote role

Qualifications Needed:

● Excellent interpersonal and customer service skills

● Must be able to work Monday-Friday 8:30am-5:30pm

● Proficient use of Google Suite, Excel and MS Word Skills

● Ability to navigate through multiple computer applications with speed and accuracy.

● The ability to adapt and learn quickly

● Superb written and verbal communication skills

● Ability to work in a fast-paced environment

● Bi-lingual a PLUS (Spanish, Arabic, Russian and any other languages welcome)

The Company reserves the right to modify essential job functions, qualifications and overall job duties at any time in order to support the needs of the business. Any changes will be communicated to the appropriate parties.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits: