Description:
ABC Home & Commercial Services is seeking a professional, detail oriented individual who can consistently accommodate our current or new customers as well as Technicians & Service Managers. This person should be able to handle a wide variety of services calls for specific departments (Pest, Lawn & tree).
** $18 to $21 an hour based on experience**
This is not a remote position, but you may have the opportunity to work a hybrid schedule from home a percentage of the time, but you must be employed with ABC for a minimum of 3 months - 6 months of continuous, regular employment and have an acceptable performance and attendance record in order to be eligible for a hybrid schedule. You must also meet or exceed current scorecard goals.
- During your training you will be required to train in the office for 3 - 6 months as stated above.
- Willing to work a minimum of 1 Saturday per month (rotate with your Team)
- *Only seeking local applicants from the great Austin, TX Area*
WHAT WE LOOK FOR
- Previous customer service experience required.
- Previous scheduling and/or call center experience in any of the following services preferred: Mechanical (HVAC, Plumbing, Electrical), Lawn, Pest and Home Improvement (Handyman, pool cleaning/repair, power washing)
- An individual that is cooperative, accommodating and patient.
- Ability to be consistent with repetitive work.
- Supportive and always willing to help.
- Ability to organize tasks and workload consistently throughout the day.
- Excellent interpersonal and communication skills.
- Must be able to adhere to company policies and procedures.
- High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication and information sharing.
- Excellent written communication skills, including spelling and punctuation.
- Bilingual is a plus.
- Collaborative team player.
- Must be able to type at least 30 wpm, proficient in 10-key, and be able to use phone systems.
- Ability to sit for long periods of time.
- Willing to work a minimum of 1 Saturday per month (rotate with your Team).
- During your training you will be required to train in the office for 3 - 6 months.
WHO WE ARE
ABC Home & Commercial Services is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community. We’re pleased to have a diverse group of employees and believe strongly in a work/life balance while building long-term, trusting relationships with our customers and employees. At ABC you’ll quickly learn what it’s like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community.
Requirements:
WHAT YOU’LL DO
- Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical.
- Provide timely and accurate information to incoming customer requests.
- Schedule service appointments.
- Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns.
- Resolve service problems by clarifying the customer’s complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution.
- Maintain customer records by immediately updating account information.
- Work in partnership with other employees to meet and exceed customer expectations.
- Maintain a positive attitude at all times with customers, fellow employees and supervisors.
WHAT WE OFFER
- Health, Dental, Vision & Life Insurance
- 401(k) with company matching
- Paid vacation and sick leave (PTO)
- Participation in Profit Sharing Plan
- Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)
- Additional compensation for promoting and referring our services (Lead Now Program).
- Company clubs & committees, and company outings
- Paid trainings and development opportunities
- Tuition reimbursement
- Educational scholarships for employees and family members
- Wellness program, including gym membership
- (Hybrid Schedule) Potential to work from home a percentage of the time after 3 - 6 months of training.
ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. For CSR positions a WPM test will also be conducted.
As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company’s operations, as mandated by federal law.
