Are you passionate about technology and ensuring customers have access to reliable wireless solutions? If you answered “yes,” you came to the right place! NSI Telecommunications is hiring a driven Customer Service Trainee to join our winning team. We are proud to partner with some of the leading names in the telecommunications sector including AT&T. We are committed to delivering unmatched results for our clients by boosting brand visibility and helping exceed their sales targets. We recently expanded into the Austin, TX market to launch our newest project alongside AT&T. As our company and clients continue to experience unprecedented growth this year, we are thrilled to welcome a new Customer Service Trainee to our team.
Customer Service Trainee Duties & Responsibilities:
- Engage directly with subscribers to provide a thorough understanding of the products and services offered by AT&T
- Build strong relationships with consumers to increase brand loyalty and ensure customer satisfaction
- Track sales metrics and KPIs to identify trends or room for improvement, and deliver results to Senior Management
- Stay up-to-date on market trends and new products to stay ahead of our competitors
- Follow up with current and former customers to gather feedback and upgrade products or services when appropriate
Customer Service Trainee Preferred Qualifications:
- 0-3 years of experience in sales, customer service, retail, or a related field
- Possesses a customer-centric mentality and is excited to interact with people
- Comfortable learning to use sales software and POS systems
- Displays an interest in wireless solutions and technological innovations
- Able to reliably commute to our onsite Austin office
- Able to work a flexible schedule including evenings and weekends as needed
- High school diploma or equivalent required
Why Should You Apply To Work With Us?
- Comprehensive in-house training program for all new Customer Service Trainees
- Opportunities to travel locally and internationally for conferences, networking events, and company-sponsored retreats
- Competitive pay with bonuses and performance incentives
- Biweekly team nights and social events (bowling, laser tag, and more!)
- Upbeat, fast-paced environment that promotes personal and professional development
**This is an entry level role with significant opportunities for advancement. If you feel you’re a good fit for our Customer Service Trainee position, we encourage you to apply today! A member of our HR Team will be in touch within 24-48 hours.
Job Type: Full-time
Pay: $44,981.00 - $51,000.00 per year
Shift:
Ability to Relocate:
- Pflugerville, TX: Relocate before starting work (Required)
Work Location: In person
