- Oversee compliance of all safety regulations and policies
- Manages all aspects of the operation including car wash equipment, chemical inventory, and physical appearance of the office, tunnel, vacuum area, pay stations, and parking lot
- Works with and serves as the primary point of contact for their assigned wash location.
- Possesses a high level of critical thinking and problem solving
- Operates with a high level of professionalism and integrity
- Leads and inspires a culture of high performance and building strong customer relationships.
- Quickly address all customer service concerns and provides thoughtful and meaningful resolutions
- Coaches team members and develops best practices to ensure that all customers have a top level experience, creating a customer for life.
- Be the person who motivates and focuses team members to want to provide an industry-leading customer experience
- Reviews performance of carwash employees on a regular basis.
- Manages, and directs the activities of the team regarding hiring, discipline, termination, or advancement of employees.
- Fulfill staffing needs and coordinate scheduling.
- Conduct training on processes and operational procedures for all team members with the assistance of corporate support.
- Provide exceptional customer service experience every time
- Oversee cash and security management
- Handle all damage claims; properly investigate, document, and report accordingly
- May be asked to perform basic to intermediate level maintenance tasks
- Perform other duties as assigned by District Management and above
We are looking for someone who…
- Has the ability to hold themselves and team members accountable
- Has a proven record of successful outcomes and a willingness to take ownership
- Has experience with labor management and strategic staff scheduling
- Has demonstrated leadership and team building skills
- Has a strong understanding of membership based business
- Has a high level of initiative, attention to detail, and pride in their work
- Is available to work 40-45 hours per week, including weekends, and a varying schedule to meet the needs of a fast-paced business
- Has working knowledge of MS Office Suite (Word, Excel, Outlook)
- Has the ability to efficiently multitask
- Has a passion for building relationships with customers and community
- Has a willingness to work hard towards a common team goal
Requirements
- 1-2 years of experience in a supervisory role preferably in customer service
- Valid driver’s license
- Strong leadership and communication skills
- Work in and develop a positive team environment
- Ability to lead a team and deliver exceptional customer service
- Be punctual, responsible, and accountable
- Ability to work various hours, including weekends and holidays
- Maintenance experience preferred but not required
Job Type: Full-time
Pay: $16.00 - $28.00 per hour
Benefits:
- Employee discount
- Opportunities for advancement
- Paid training
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Monday to Friday
- Weekends as needed
License/Certification:
- Driver's License (Preferred)
Work Location: In person