Oversee compliance of all safety regulations and policies
Manages all aspects of the operation including car wash equipment, chemical inventory, and physical appearance of the office, tunnel, vacuum area, pay stations, and parking lot
Works with and serves as the primary point of contact for their assigned wash location.
Possesses a high level of critical thinking and problem solving
Operates with a high level of professionalism and integrity
Leads and inspires a culture of high performance and building strong customer relationships.
Quickly address all customer service concerns and provides thoughtful and meaningful resolutions
Coaches team members and develops best practices to ensure that all customers have a top level experience, creating a customer for life.
Be the person who motivates and focuses team members to want to provide an industry-leading customer experience
Reviews performance of carwash employees on a regular basis.
Manages, and directs the activities of the team regarding hiring, discipline, termination, or advancement of employees.
Fulfill staffing needs and coordinate scheduling.
Conduct training on processes and operational procedures for all team members with the assistance of corporate support.
Provide exceptional customer service experience every time
Oversee cash and security management
Handle all damage claims; properly investigate, document, and report accordingly
May be asked to perform basic to intermediate level maintenance tasks
Perform other duties as assigned by District Management and above

We are looking for someone who…

Has the ability to hold themselves and team members accountable
Has a proven record of successful outcomes and a willingness to take ownership
Has experience with labor management and strategic staff scheduling
Has demonstrated leadership and team building skills
Has a strong understanding of membership based business
Has a high level of initiative, attention to detail, and pride in their work
Is available to work 40-45 hours per week, including weekends, and a varying schedule to meet the needs of a fast-paced business
Has working knowledge of MS Office Suite (Word, Excel, Outlook)
Has the ability to efficiently multitask
Has a passion for building relationships with customers and community
Has a willingness to work hard towards a common team goal

Requirements

1-2 years of experience in a supervisory role preferably in customer service
Valid driver’s license
Strong leadership and communication skills
Work in and develop a positive team environment
Ability to lead a team and deliver exceptional customer service
Be punctual, responsible, and accountable
Ability to work various hours, including weekends and holidays
Maintenance experience preferred but not required

Job Type: Full-time

Pay: $16.00 - $28.00 per hour

Benefits:

Employee discount
Opportunities for advancement
Paid training

Schedule:

8 hour shift
Evening shift
Every weekend
Monday to Friday
Weekends as needed

License/Certification:

Driver's License (Preferred)

Work Location: In person

Shammys Car Wash

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Car Wash Assistant Manager