WHO WE'RE LOOKING FOR
This position reports to the Manager, Operations Control Center (OCC) and is responsible for monitoring and reporting incidents involving the CapMetro service area.
WHAT YOU'LL BE DOING
Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.
- Assist with the activities of OCC and fully support the goals and objectives of the Bus Operations and Vehicle Maintenance department.
- Actively monitor all available systems to achieve the highest possible level of situational awareness of issues which may impact CapMetro customers.
- Notify the OCC staff, service provider dispatch and field personnel, and communications staff to assist in the development and implement operational strategies and respond to accidents or emergencies, service disruptions, inclement weather, natural disasters, and special events.
- Notify contracted service providers to respond to incidents and performance issues to safely respond and minimize customer impacts.
- Ensure a culture of rapid response and efficiency for any service disruption.
- Support the social media response after hours for operational issues.
- Coordinate dispatching activities, communication operations, and assignment of service operations to obtain optimum use of facilities, equipment, and personnel.
- Collect and analyze performance data to prepare a variety of reports regarding past productivity, current projections, and customer service.
- Proactively assist in resolving operator, customer and community concerns related to safe and efficient public transportation.
- Use facility and vehicle camera operational systems for accidents, incidents, employee injuries, customer complaints, criminal, or other investigations.
- Maintain documentation related policies, standard operating procedures, communication protocols, business processes, and training programs. Recommend changes as appropriate.
- Ensure a commitment to safety through effective leadership, role modeling and implementing practices that demonstrate safety is a fundamental value and a priority in all aspects of work.
- Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
- Perform other duties as required and/or assigned.
WHAT YOU BRING
- Bachelor’s degree in Public Administration, Transportation/Logistics, Business/Management, or a related discipline. Additional relevant experience may substitute for a degree on a year-for-year basis for up to four years.
- Three (3) years’ experience in transportation, transit, or service-related industry.
Knowledge, Skills, and Abilities:
- Knowledge of CapMetro services and experience using public transit as a rider.
- Knowledge of principles and practices of transit operations associated with transit service delivery and operations supervision.
- Knowledge of computer aided dispatching software for OCC and Field Operations.
- Ability to communicate effectively both orally and in writing with diverse customers, employees, contractors, other agencies, public officials, and the public.
- Ability to work varied days, hours, and shifts, including weekends as necessary and on-call response to serious accidents or incidents on a 24-hour basis.
- Knowledge of the National Incident Management System (NIMS), and the Americans with Disabilities Act (ADA)
- Ability to use MS Office including Excel, Outlook, PowerPoint, applications.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing employees performing work of a complex nature.
Incumbent must be able to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use and horizontally. Must be able to use a telephone or headset equipment. Incumbents must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions.
Reasonable accommodation may be made to enable individuals with disability to perform the essential functions as previously described.
Mobility Status:
As a Stationed position, the incumbent is expected to be assigned an individual workspace. Expected to work in the office 4 days a week.
At CapMetro, we work to empower, enhance, and serve the region and its communities through the responsible delivery of safe, reliable, high-quality transportation. We are driven by a culture of Safety, Equity, Transparency, Sustainability, and Innovation . These values guide us in our daily activities, and decision-making and position us to be a great community partner and to better serve our riders who trust us to get them where they’re going!
WHAT’S IN IT FOR YOU
- Work with a diverse, collaborative, and energetic workforce whose focus is to bring innovation into the industry and how we serve our customers and team members.
- Utilize our free and reduced-fare transit service to get to the office and then plan to hit the gym (for free) and work with our onsite trainers, before heading back home.
- If you have children between the ages of 6 months and 6 years old, enroll them in the onsite award-winning Childcare and Learning Center.
…and much more!
WHAT YOU SHOULD KNOW
CapMetro is deeply committed to building a workplace where inclusion is not only valued but prioritized. We are proud to be an equal-opportunity employer and committed to creating a welcoming and diverse environment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws. CapMetro makes hiring decisions based solely on qualifications, merit, and organizational needs at the time.
CapMetro is Austin's regional public transportation provider. We've been around since 1985 and work every day to give residents, commuters, and visitors the best possible transit options available to match their busy everyday lives.
We're always on the move, connecting people with jobs, schools, restaurants, shops, festivals, and other great places to hang out. In fact, we have more than 31 million boardings each year.
