Dispatcher

Blue Collar Services • Full-time • Austin, TX, US • $20 - $25 / hour • 3m ago

Service Dispatcher
Austin, TX

Salary: $25/ HR

We are looking to add a Service Dispatcher to our team. As the dispatcher, you will be a liaison for communication between customers and team members, responsible for coordinating and dispatching all service calls and quoted service repairs and follow professional development plan to accomplish individual goals.

Responsibilities:

Answer phones
Create POs
Create Service Activities
Create Work Orders
Schedule all service calls and quoted service repairs
Communicate and schedule with customers
Coordinate tools and materials for jobs
Review technicians’ timecards
Check in with technicians, HVAC Coordinator, and Service Supervisor
Other tasks and projects, as needed

Qualifications:

High School Diploma; College Diploma preferred
3 years customer service experience, or equivalent training and experience
Driven and passionate about our company vision, developing our team, and serving our customers
Highly organized and diligent
Exceptional interpersonal skills
Exceptional active listening skills, and verbal and written communication skills
Ability to collect, track, and analyze large amounts of data
Adaptability in a face-paced, rapidly growing company
Flexibility to varying situations and surprise circumstances
Ability to build rapport and collaborate with others within the company and externally
Proficiency in Microsoft Office Suite, including Dynamics 365, and HRIS systems
Understanding of smartphones, mobile applications, VoIP phones, computers, printers, copiers, and modern office technology
Must be able to sit or stand for prolonged periods of time
Must be able to work on a computer for prolonged periods of time