Service Dispatcher Austin, TX
Salary: $25/ HR We are looking to add a Service Dispatcher to our team. As the dispatcher, you will be a liaison for communication between customers and team members, responsible for coordinating and dispatching all service calls and quoted service repairs and follow professional development plan to accomplish individual goals.
Responsibilities:
- Answer phones
- Create POs
- Create Service Activities
- Create Work Orders
- Schedule all service calls and quoted service repairs
- Communicate and schedule with customers
- Coordinate tools and materials for jobs
- Review technicians’ timecards
- Check in with technicians, HVAC Coordinator, and Service Supervisor
- Other tasks and projects, as needed
Qualifications:
- High School Diploma; College Diploma preferred
- 3 years customer service experience, or equivalent training and experience
- Driven and passionate about our company vision, developing our team, and serving our customers
- Highly organized and diligent
- Exceptional interpersonal skills
- Exceptional active listening skills, and verbal and written communication skills
- Ability to collect, track, and analyze large amounts of data
- Adaptability in a face-paced, rapidly growing company
- Flexibility to varying situations and surprise circumstances
- Ability to build rapport and collaborate with others within the company and externally
- Proficiency in Microsoft Office Suite, including Dynamics 365, and HRIS systems
- Understanding of smartphones, mobile applications, VoIP phones, computers, printers, copiers, and modern office technology
- Must be able to sit or stand for prolonged periods of time
- Must be able to work on a computer for prolonged periods of time
