Family-owned mechanical/electrical contractor serving our loyal commercial customer base since 1991 is hiring for an account manager.
Job Description:
· Provide accurate bids for both installation projects, retrofit projects, and break/fix work. Follow up with customers to gain approval for work. Project management of jobs once approved.
· Outside sales to gain new customers, following with account management of the gained customers.
· Process billing for accounts in a timely manner; reviewing tickets to ensure call backs are handled appropriately, material is allocated properly, etc. etc.
· Always portray positively outrageous service to all customers (to include team members)
· Continued establishment of new accounts through action on leads
· Provide support to other departments as needed
· Attend management meetings providing feedback on profitability, issues and decisions that align with our company’s objectives.
· Assist with other duties as request by management.
- Manage all aspects of assigned accounts including review of service tickets for accuracy, working with Service Managers to resolve ongoing service problems, and to serve as the point of contact for customer inquiries or issues.
- Possess “superstar quality” customer service skills
Requirements:
· At least 5 years’ experience in the HVAC/R industry. (experience bidding, designing, laying out, doing take offs etc.) of light commercial HVAC and refrigeration.
· Flexible availability, phone and email coverage is necessary afterhours. AFTERHOURS AND WEEKEND PHONE CALLS ARE TANTAMOUNT TO THIS POSITION.
· Can meet the physical demands of the job (IE climbing extension ladders, carrying 25+lbs)
· Strong experience with Microsoft Office Suite products and computers; there is a lot of email communication
· Bachelors’ degree in business discipline or HVAC certifications
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k) matching
- Company car
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- On call
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
- Quarterly bonus
Work Location: In person