Service Manager

Swift Air Mechanical • Full-time • Indianapolis, IN, US • 3m ago

Swift Air Mechanical is looking to add a Service Manager to our growing team!

Swift Air Mechanical specializes in Commercial and Residential HVAC Services and is located on the Northeast side of Indianapolis, Indiana. If you are looking to join a fast-growing, dynamic organization that offers career growth potential, please submit your resume for immediate consideration! We are hiring an experienced Service Manager.

Position Summary:

The HVAC (heating, ventilation, and air conditioning) Service Manager leads Swift family staff members who install, repair, and maintain heating and air conditioning systems in both residential and commercial buildings. The Service Manager routinely works directly with service and install technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting him/herself as a senior company representative, the HVAC Service Manager often communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.

Essential Duties and Responsibilities:

The HVAC Service Manager directs daily operations of the HVAC Service Department by successfully performing the following tasks, duties and responsibilities:

Schedules, directs, and provides technical support for HVAC technicians to meet service demands and customers’ expectations
Recruits, interviews, hires, and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements
Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction
Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations and sets requirements to improve quality and productivity
Responsible for HVAC technicians’ performance appraisals, reviews and for setting improvement goals per company requirements
Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions
Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings
Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used
Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department
Develops and monitors budgets, goals and objectives to insure departmental profitability
Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
Ensures that all company/department policies are being followed by all HVAC technicians
Oversees assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
Keeps current with latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, troubleshooting, and repair of supported equipment
Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work
Manages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner
Work with other departmental managers to meet company and departmental goals and objectives

Additional Duties and Responsibilities

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Additional duties may be assigned by the manager.

Required Qualifications

Five (5) years HVAC Management related experience; or an equivalent combination of education and experience
Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems
Has the ability to read, interpret, utilize, and train on manuals, schematics and control circuits related to HVAC and refrigeration systems
Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
Excellent customer service and sales skills
Excellent leadership skills to enhance team productivity and standards of work produced
Excellent verbal and written communication skills; and strong conflict management skills
Detail oriented and highly organized with the ability to handle multiple tasks and assignments
Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians
Have a clean, neat and professional appearance
Valid driver’s license with a clean driving record and background
Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required Must be able to pass a drug screen.