Service Dispatcher

Kilgore Ind. • Austin, TX, US • 2m ago

Kilgore Industries, one of the largest Mechanical, Electrical, and Plumbing subcontractors in the state of Texas is seeking an experienced Service Dispatcher to join our team in Round Rock. The successful candidate will be responsible for coordinating and dispatching service technicians to various job sites, ensuring timely and efficient completion of service calls.

PRIMARY DUTIES:

Receive and prioritize service requests from customers
Dispatch service technicians to job sites
Monitor technician progress and provide updates to customers
Ensure timely completion of service calls
Maintain accurate records of service calls and technician schedules
Communicate effectively with customers, technicians, and management
Provide exceptional customer service

QUALIFICATIONS AND EXPERIENCE:

High school diploma or equivalent
Minimum of 2 years of experience as a dispatcher
Excellent organizational and time management skills
Service Trade experience is a HUGE plus!
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Proficient in Microsoft Office and dispatch software
Ability to multitask and prioritize effectively

WE OFFER:

Competitive pay
Health benefits, including Medical, Dental, Vision, Life/ AD&D, STD, LTD, and supplemental life insurance
Paid holidays and Paid time off
401K plan with company match
Paid travel and per diem for out-of-area work
Weekly direct deposited paychecks

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Regulated by the Texas Dept. of Licensing and Registration, P.O. Box 12157, Austin, TX. 78711, 1-800-803-9202” TACLA017666C/TECL26749

Texas State Board of Plumbing Examiners, P.O. Box 4200, Austin, Texas 78765 1-800-845-6584 M-37953