Compensation
Benefits Offered
401K, Dental, Life, Medical, Vision
Employment Type
Full-Time
Job Description – Transportation Dispatcher
Job Title: Transportation Dispatcher
Location: Austin, Texas
Term: Salary
Salary/Rate: $45,000 to 65,000
Reports to: Transportation Manager
BFS - Brothers Food Service is a leading food distribution company in Texas, specializing in fresh produce and specialty foods for fine dining establishments. With over 40 years of experience, BFS operates from locations in Houston, Dallas, Austin, and San Antonio, delivering the coolest and highest quality products to its clients. Renowned for exceptional service and a mini-broadline experience, ensuring unmatched freshness and variety for discerning culinary professionals.
Brothers Food Service is currently seeking a talented and energetic customer service representative to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.
JOB SUMMARY:
The dispatcher is responsible for fielding incoming calls from drivers and customer service; routing, gathering and recording delivery time information and delivery status on selected accounts. Assists with other functions required of the Transportation Department.
RESPONSIBILITIES:
- Assists in Routing using Paragon routing software
- Gathers and records delivery time information from route drivers.
- Communicates with management and customer service on route driver locations as requested, deliveries that will not be made within delivery windows, and truck breakdowns.
- Reviews delivery logs daily for accuracy making corrections as needed.
- Works with purchasing department on all product pick-ups, and assigning drivers to complete pick-ups and return product and paperwork to receiving.
- Reassigns drivers to delivery routes when another driver calls out.
- Makes and communicates minor delivery route adjustments as needed.
- Addresses customer issues and directs calls to customer service as needed.
- Makes adjustments that will cause substantial disruption in a route or meeting delivery time windows.
QUALIFICATIONS:
- High School Diploma or equivalent.
- Must maintain valid CDL in the event of emergency route relief
- Bilingual - English/Spanish Speaker preferred
- Must have great customer service
- Produce Pro experience is a plus
- Must maintain valid CDL in the event of emergency route relief
Experience
- 3 years’ experience in routing and transportation/warehouse environment.
- Knowledge of delivery areas
Professional Skills
- Good communication skills, both verbal and written, and professional manner when dealing with customers and customer service.
- Strong organizational skills and ability to multi-task in a stressful, fast-paced environment.
Physical Demands
- Regularly required to talk and hear.
- Ability to sit for extended periods.
- Must be able to use a computer terminal effectively, as well as other office equipment.
- Must be able to perform data entry functions continuously.
Competencies
· Strong analytical skills
· Empathetic and good customer service skills
· Strong listening skills
· Proficient in all Microsoft Applications
About BFS - Brothers Food Service (BFS):
BFS - Brothers Food Service is a premier distributor of fresh produce and specialty foods, dedicated to serving fine dining and white tablecloth establishments across Texas. With over 40 years of experience, BFS delivers the highest quality products and exceptional service to its customers. Our extensive network, including locations in Dallas, Houston, Austin, and San Antonio, ensures we cover more of Texas than any other produce distributor.
BFS stands out for its commitment to food safety, premium equipment, and an unwavering focus on providing the freshest products—what we call the 'coolest' in the industry. Our team of buyers work diligently to source and supply an array of gourmet items, flying in herbs and specialty vegetables nightly to meet the diverse needs of our clientele.
At BFS, we pride ourselves on our deep-rooted history, extensive industry expertise, and the ability to consistently exceed the expectations of fine dining establishments throughout Texas.
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Dispatching: 1 year (Preferred)
Work Location: In person
