About General Filters
General Filters, Inc manufactures and markets a full line of whole house, residential HVAC indoor air quality products including humidifiers, dehumidifiers, air purifiers, air cleaners and filters under brand names GeneralAire®, Second Wind, HealthyAire® and CGF Products. Our fuel home heating oil filter brands include General, Unifilter®, and Gar-Ber. For more information see our website at: www.generalfilters.com.
We are looking for someone who enjoys interfacing with our customers and helping them solving the product issues from the field, has a hands-on “get it done” mindset, and prefers working in a family company culture. You will work closely with peers from other departments.
We offer a supportive and friendly work environment, quality-of-life oriented working hours, and a competitive salary and benefit package that includes insurance, profit sharing, and performance bonus.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Takes both phone calls and emails from the field and provides technical expertise to resolve product and installation issues
- Evaluates returned products and identify and troubleshoot product or installation failures
- Provides product and installation training/education for customer service agents, sales agents, wholesalers, and contractors
- Performs product and installation seminars and demonstrations
- Supports Customer Service Specialists – Takes incoming sales calls, emails, and faxes. Helps RMA processing, provides walk-in customer technical and sales support
- Participates in sales calls with Sales Department personnel and sales agents
- Assists the Engineering & Sales Department in product strategies
- Assists the Operations Department in corporate product development and quality assurance
- Communicates product and customer concerns to the appropriate corporate personnel
QUALIFICATIONS
- High School Diploma or Equivalent
- Familiar to HVAC or related products
- Excellent communication skills including verbal and written
- Ability to present as a polished professional representative when interacting with customers
- Ability to thrive in a fast-paced environment
- When not handling tech support calls, skills to contribute with lab testing and engineering support
- Strong computer skills
- Proficiency in Microsoft Office package
- Customer Service oriented
- Ability to adapt quickly and learn new tasks independently
- Excellent organizational and communication skills, with the ability to manage several tasks concurrently
- Proven problem-solving skills are required
SALARY AND BENEFITS
- Salary commensurate with experience and education
- The position is full-time, salary exempt located onsite in Novi, MI
- Major Medical, Dental and Vision insurance
- 401K Retirement Savings Plan with company contribution
- Company paid Long Term Disability, Life Insurance and AD & D Insurance
- Paid vacation, holidays and sick days
- Annual Profit-Sharing contribution
- Annual Bonus Pay
- Annual Performance Review
Job Type: Full-time
Pay: $44,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
Supplemental Pay:
Experience:
Work Location: In person
