Join our team at Sierra Air Conditioning and Plumbing in Las Vegas, NV, and enjoy unparalleled benefits and opportunities to grow your career! We provide:
- 1 Week of PTO
- A thriving company culture
- Company van, phone, and tablet
- ServiceTitan software to enhance efficiency
- In-house classroom training and hands-on learning with a mock house, roof, and attic replicas
- A dedicated parts department and parts runners for streamlined operations
- Frequent meals, celebrations, and holiday events to foster team spirit
- Career growth opportunities within a company with a stellar reputation
Our comprehensive benefits include:
- 401(k) match
- Health and dental insurance
- Tool purchase programs
- Year-round work
- Incentives and spiffs
- Leadership training programs through Nexstar Network
- Personal development resources
- Professional facilities, including an in-house gym for fitness, metal fabrication shop, and laundry service for uniforms
- Contests and collaboration with an awesome marketing team
- Gas cards and tools to succeed in the field
We are committed to providing a professional, clean work environment where you can thrive and grow.
Position: Service Manager
Purpose:
To lead and support the service team while ensuring operational excellence, adherence to company policies, and alignment with Sierra Air Conditioning and Plumbing’s mission and vision.
Expectations:
- Support department by leading other technicians on Sierra Air Conditioning and Plumbing’s processes and procedures.
- Set the example in line with company vision and mission.
- Lead the service team to produce revenue in line with the company’s financial goals.
- Identify and mentor technicians to become future leaders within the company.
Responsibilities:
- Ensure that technicians are following company policies and procedures.
- Conduct weekly One-on-Ones and weekly vehicle inspections consistently.
- Lead training of sales, communication, and technical skills for new hires and team members.
- Collaborate with other managers to ensure all departments work cohesively.
- Provide technical support to technicians at any hour they are working.
Measurements of Performance:
- Key KPIs: revenue production, conversion rate, average ticket, and return call percentage of the team.
- Flip rate on opportunity calls.
- Department culture and retention.
- Ability to lead and train technicians effectively.
Essential Skills Required:
- Strong analytical and problem-solving skills.
- Comprehensive understanding of Sierra Air Conditioning and Plumbing’s processes, procedures, and warranties.
- Technical knowledge of common HVAC systems, operations, parts, and diagnostics.
- Excellent communication and listening skills.
Experience Requirements:
Minimum of 3 year in HVAC and 2 years in management
Ability to communicate well and work collaboratively within a team.
Total understanding and buy-in of Nexstar and Service MVP programs.
Return on Human Capital Calculation:
- Employee productivity: Track team revenue generation to assess efficiency and effectiveness.
- Employee engagement: Measure team participation and satisfaction to ensure high morale and retention.
- Training and development: Ensure the team remains updated with ongoing training and growth opportunities.
Job Type: Full-time
Pay: $80,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Company truck
- Dental insurance
- Employee discount
- Fuel card
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Monday to Friday
- Rotating weekends
- Weekends as needed
Experience:
- Management: 2 years (Required)
- HVAC: 3 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
