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We are looking for a skilled Service Manager to provide technical leadership, ensure the successful execution of projects, and oversee service operations within a fast-paced environment. This position involves overseeing service teams, managing project schedules, coordinating with clients, and handling operational tasks related to mechanical and technical services.
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- Technical Support Provide on-site technical guidance and mechanical troubleshooting for service team members, customers, and contractors to ensure smooth service delivery.
- Installation & Project Coordination Plan and execute detailed installation schedules and plans, ensuring that they meet customer expectations, budget constraints, and project timelines. Coordinate equipment and material delivery and unloading.
- Team ManagementDevelop and manage service schedules and crews to ensure the timely completion of all projects, overseeing all stages of the process.
- Pre-Award & Contract Meetings Attend meetings with stakeholders to discuss project requirements, safety protocols, mechanical/electrical needs, and project timelines.
- Collaboration with Sales Work closely with the Sales team to communicate project status and resolve issues that arise during service delivery.
- Sourcing & Procurement Identify and source additional materials or parts required for the completion of projects.
- Employee Performance Manage employee performance, including conducting annual reviews, addressing performance issues, and providing guidance for improvement as necessary.
- Training Deliver product, safety, and soft skills training to technicians to ensure high service quality and safety standards.
- Reporting Submit monthly reports to service operations or corporate teams in compliance with internal guidelines.
- Customer Support Field incoming customer calls and resolve service-related queries.
- Subcontractor Management Review and approve weekly subcontractor payments.
- Inventory Planning Manage spare parts inventory, ensuring that minimum/maximum levels are maintained for project needs.
- Warranty & Claims Handle warranty claims, whether internal or with original equipment manufacturers (OEM).
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- Exceptional organizational skills and the ability to manage multiple projects simultaneously to meet deadlines.
- Strong verbal and written communication skills to interact with teams, clients, and stakeholders effectively.
- Basic proficiency in word processing and spreadsheet software (e.g., MS Word, Excel).
- Previous experience in a technical or mechanical service role, particularly within the overhead door or related industries, is highly preferred.
- A valid driver’s license is required, as this role may involve travel using a company vehicle.
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- Required: High School Diploma or GED.
- Preferred: Bachelor's degree in a related field (e.g., Business, Engineering, or Management).
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Driving: This position requires driving a company vehicle. A pre-employment drug test and a clean driving record will be required for the candidate selected.
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We offer a comprehensive benefits package, including:
- Medical insurance (with dental, vision, and prescription coverage)
- 401(k) retirement plan
- Business casual office environment
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We are committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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Due to the sensitive nature of the operations, detailed information about specific clients, projects, and technologies will be shared only during the interview process.
This version keeps the core responsibilities and qualifications intact while maintaining confidentiality by omitting specific company names, locations, or any client-specific details. Let me know if you need further adjustments or additions!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
Work Days:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Houston, TX 77066: Relocate before starting work (Required)
Work Location: In person
