- 25% Home office work environment, 40+ work hours per week
- 75% Travel to stores within their geographic territory visits
- Candidate MUST live in Dallas or Houston area
The Regional Facilities Manager is responsible for coordinating the execution of repair and maintenance at its retail locations within a specified geographic region (typically 2,500 3,000 locations). The Regional Facilities Manager partners with Dollar Tree/Family Dollar Retail Store Operations and vendors ensure highly complex repair and maintenance issues are completed effectively, economically, and efficiently. Additionally, the Regional Facilities Manager will be responsible for overseeing the execution of market refresh projects regionally where retail locations are kept updated and fresh for our customers. The Regional Facilities Manager will be tasked with solving problems that escalate from our retail operators as well as the comprehensive review of financials to ensure maintenance trends are being addressed and that capital and operating budgets are being achieved.
Principal Duties & Responsibilities:
- Key leader at a tactical level in the department to deliver best-in-class store conditions. Supports the Director Facilities Field Management in the development and execution of goals and objectives for the region they support. Directs key functions within Property Management, providing leadership, guidance and technical oversight to third-party service providers.
- Conducts regular inspections and audits of retail facilities to assess conditions and repairs needed. This includes the ability to travel on a regular basis as the incumbent will oversee highly complex repair and maintenance work for all stores within a large geography, leads a bank of partnered suppliers in effective execution of repairs and maintenance to drive successful outcomes consistent with the strategic plan and vision. Ensures safe, compliant and comfortable stores for associates and customers at all times.
- Drives performance of third-party facilities management vendors with objective metric focus. Pursues continuous improvement measured though key performance indicators (including but not limited to response and completion time to service level agreements (SLA), first time fix rate, vendor response and completion times, etc.). Responsible for ensuring vendor compliance with contractual obligations. Provides feedback to corporate facilities on vendor performance for scorecard and business review meetings.
- Represents Dollar Tree/Family Dollar with federal, state and city agencies as it relates to legal matters associated with facilities within assigned geography.
- Trains and educates retail operations leadership on property and facility-related topics to improve store performance. Serves as a senior escalation contact for retail operations on key facilities and property management issues within their assigned geographic territory.
- Drives continuous improvement of property management for internal and external stakeholders by providing feedback on system efficiency and effectiveness, organizational structure, work order flows, functional processes, policies and procedures.
- Provides detailed financial and analytical insight to drive performance for their geographical territory that feeds the overall Facilities R&M budget. Analyzes historical trends and forecasts future implications on R&M for their stores providing cost benefit analysis of repair/replace decisions.
- Oversees completion of projects and resolution of complex problems through planning, assignment of resources, and execution of cost-effective decisions. Ensures all projects / assignments produce quality results within targeted deadlines and budget constraints for their geographic territory.
- Executes preventative and reactive response to natural disasters and other emergencies, functioning as the key resource for resolution and communication for their geographic territory to the Director.
- Executes planned capital improvement projects, including HVAC/R upgrades/replacements and other capital improvements projects necessary to improve total cost of ownership, resolve significant issues, and extend the useful life of owned assets within their geographic territory. Provides updates and problem resolution recommendations to Director.
Education: Bachelor's Degree preferred
- At least 5 years of multi-unit regional retail facilities maintenance experience
- Experienced leader and communicator. Executive presence with internal and external stakeholders.
- Experience in construction methodologies with an understanding of how trades/disciplines tie together.
- Experience in facilities maintenance methodologies with an understanding of preventative and reactive maintenance practices.
- Experience in real estate property management methodologies including resolving maintenance issues through real estate and landlords.
- Ability to work independently, self-manage and lead in a continuously changing environment.
- Proven ability to partner effectively across all levels of a matrixed or complex organization and develop positive working relationships.
- Effective training and presentation skills, using multiple tools, with in-person and remote presentation formats, and to small and large audiences.
- Skilled in collecting and analyzing complex data, evaluating information and systems, and drawing logical conclusions from a variety of resources.
- Strong problem-solving skills and ability to describe findings / recommendations.
- Extensive skills in planning and project management, maintaining composure under pressure while meeting multiple deadlines.
Start Rate = $100k-$110k base salary based on experience + bonus + equity
The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO & paid holidays annually, and an employee stock purchase plan.
