HVAC - Branch Services Manager

Johnson Controls • Full-time • Oklahoma City, OK, US • 2w ago

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:

Competitive salary and bonus plan
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Check us out: A Day in a Life at Johnson Controls

What you will do:

This position is fully responsible for the organization and operation of the Technical Support Services function for the branch.

Remote based (Oklahoma City Area) and travel up to 30% in the area.

How you will do it:

Provide technical support of York product to customers in regard to installation, application, service problems, and performance issues either by phone or on-site.
Support branch personnel in application and technical information of previous, current, and new products.
Supervise, monitor, and fulfill warranty administration and obligations on the UPG product line.
Develops, assembles and/or facilitates technical, service and/or products training for Contractors.
Assist branch personnel in determination of necessary parts inventory for new products or parts relative to service letters.
Resolution of customer complaints, working with the dealer, the consumer, and factory customer relations towards highest possible resolution satisfactory to all parties.
Advise and distribute as necessary Service and Service-Tips letters.

What we look for:

A minimum of two years HVAC (residential & commercial) field experience as a technician or in a technical support role
Proficiency in a Windows operating environment, including email and Microsoft Office software.
Strong interpersonal skills and decision-making ability.
Effective and professional communication and organization skills.
Strong leadership skills and professional creativity.
Effective teaching abilities.
Ability to travel up to 30% locally

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