Job Overview
At Fieldd, we work with clients across the globe in diverse service industries, providing software solutions that redefine how customers book services that come directly to them. In this role, you’ll be key in supporting our customers with day-to-day needs, including answering general questions, providing feature guidance, handling bug reports, and assisting with sales inquiries.
Who Are We?
We’re a fun, close-knit team making a big impact. Every role at Fieldd directly contributes to our success as a privately owned, profitable tech company. Without the limitations of private equity and venture capital demands, we innovate and develop software driven by our vision and customer needs.
In this role, you’ll thrive in a supportive, energetic environment alongside a team passionate about what we do. We’re growing fast and are excited to welcome a new team member who’s ready to be part of something exceptional!
Your Responsibilities
- Provide high-quality customer support via email, and chat.
- Assist customers with inquiries regarding products and services.
- Handle follow up on customer issues or feedback.
- Resolve tasks in a timely manner.
- Collaborate with team members to improve overall client services.
- Address customer complaints with empathy and professionalism, aiming for resolution.
Our Requirements
- Excellent verbal and written communication skills in English; bilingual abilities are a plus but not required.
- Strong problem-solving skills with a focus on customer satisfaction.
- Ability to work independently as well as part of a team.
- A positive and empathetic attitude.
This is an in house role, not remote. Please only apply if you are in Austin, Texas.
Job Type: Full-time
Pay: $45,245.00 - $55,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
