BCforward is currently seeking a highly motivated Customer Service Representative Processor for an opportunity in Austin, TX!
Position Title: Customer Service Representative
Location: Austin, TX 78727
Anticipated Start Date: 02/03/2025.
Expected Duration: 11+ Months
Requirements:
- Customer Service
- Data Entry
Job Description:
- Directly responsible for specialized functions within Trade Processing, including the processing and settling of security trades settling.
- This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.
- Assists with problem resolution, as needed.
- Responds to phone inquiries in a prompt, courteous, and concise manner.
- Documents are all encounters in clear and concise online logs.
- Transfers callers to other Call Center units as needed.
- Meets individual performance standards.
- Performs other duties as may be assigned by management.
- Attains and maintains strict required attendance and performance metrics.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’ s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Job Types: Full-time, Contract
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Ability to Commute:
- Austin, TX 78727 (Preferred)
Ability to Relocate:
- Austin, TX 78727: Relocate before starting work (Preferred)
Work Location: In person
