BCforward is currently seeking a highly motivated Call Center - Customer Service for an opportunity in Austin TX 78727.

Job Title: Call Center - Customer Service

Location: Austin TX 78727

Duration: 12 Months Contract (with possible extension)

Responsibilities:

Communicate with third parties, clients, providers, and update and maintain various systems/tools per standard process documentation.

· Execute transactions without minimal direction, enter data and retrieve information from group specific system

· Answer calls from Providers, Medicaid clients and Third Parties

· Verify and update other insurance coverage

· Communicate with Medicaid clients regarding insurance coverage and Program benefits

· Respond to various requests for information, as needed. Escalate to supervisor as appropriate

· Follow established policies, procedures and methods

· Meet established goals and objectives

· All other duties as assigned

Basic Qualifications

- High School Diploma or GED

- Call Center Experience

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally

Job Types: Full-time, Contract

Pay: $20.00 per hour

Benefits:

Dental insurance
Health insurance
Vision insurance

Shift:

Day shift

Work Location: In person

BCFORWARD TECHNOLOGIES PRIVATE LIMITED

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