TrueCar is a leading automotive digital marketplace and we are on a mission to make car buying and selling easy, transparent and efficient. We work to empower consumers with data, and foster connections with our network of Certified Dealers who share our belief that truth, transparency and fairness are the foundation to a great experience. We forge partnerships to power car buying programs for some of America's most trusted brands. And we continually innovate to provide useful tools, research, market context and pricing transparency to help consumers feel empowered and confident all throughout their journey.
As consumers' priorities and shopping habits shifted, so did we. We are building a modern day marketplace and invite you to come join the TrueCar Crew. You can have a real & direct impact on our journey as we continue to evolve and revolutionize the car buying and selling experience. We are seeking talented individuals who are excited by our mission to revolutionize & elevate the car buying & selling experience.
TrueCar is seeking an Employee Communications and Engagement Specialist with a passion for the employee experience. In this role reporting to the VP, People, the Employee Communications and Engagement Specialist will set up the roadmap for all the moments that matter in our employee journey. You'll work with key organizational stakeholders to deliver a delightful employee experience in our remote workplace driving productivity, engagement, and retention linked to our culture and core values. This position will also manage the internal communications process and ensure clear, consistent, and impactful communications are created and shared across the organization enabling access to the right information, at the right time, and in an easily accessible manner. The ideal candidate will have an eye for detail, a strong sense of ownership, and exceptional organization and project management skills.
How you'll contribute to TrueCar's success:
- Employee Journey: Map out and assess all of the programs and communications in the employee journey.
- Surveys: Set up the process and timeline for the employee engagement and pulse survey, working closely with the People Business partner team to design, communicate, and report metrics. Support the follow-up and action-planning process.
- Employee Engagement: Continuously monitor and analyze employee engagement, culture, and sentiment of our remote workplace and design processes and programs to facilitate connection, recognition, belonging, and retention such as Crew Connections, in-person and virtual experiences, speaker series, end-of-year gifting and surprise and delights throughout the year.
- Intranet: Own the design, content, and management of the PitStop, our employee intranet, and source for shared information, ensuring information is relevant and consistently updated.
- Communications: Create internal employee communications based on organization needs and stakeholder feedback, including the quarterly Crew Newsletter, with clear processes and guidelines for how and when we communicate most effectively.
- Process and Systems: Ensure tools and systems are in place to support the employee experience and communication processes. Utilize and monitor tools such as AllVoices, Pyn, Simpplr, and other platforms contributing to experience and communications.
- Employer Brand: Partner with the Talent Acquisition team to create and facilitate programs and communications aligned to our employer brand and employee value proposition.
- Change Management and Crisis Communication: Connect with employees and leaders to monitor the organization's pulse and work with the People Business Partner team to facilitate change management where needed. In times of emergency, check on employees and create communications to ensure everyone is informed.
- Stay current on leading employee experience trends to benchmark and identify best practices.
- Ensure all campaigns, activations, events, and messaging are delivered professionally and thoroughly and always in support of our values and operating processes so they effectively enhance our employee experience and value proposition.
Your Expertise:
- Possess a passion for the employee experience typically demonstrated with a proven track record of positively impacting engagement through successful programs, processes, and communications.
- Understanding of how employee experience and communication concepts work together to achieve maximum benefit for the organization
- Ability to lead processes and programs in an organized and effective manner with a sense of urgency
- Ability to work independently and collaboratively in a relationship-oriented and complex environment while effectively managing stakeholder expectations
- Exceptional written and verbal communication skills with the ability to create unique messaging and content that may be shared across all levels of the organization
- Understanding of communication strategies, tactics, and best practices
- Creative mindset with a sense of curiosity and desire to produce engaging experiences
- Demonstrate exceptional judgment and discretion when dealing with sensitive people data and business issues
- Experience working within a People team and a general understanding of basic HR concepts, preferred
Base salary range: $90,000 - $122,000
Your TrueCar Experience
As a crew member, you'll be primarily based out of your home as a part of our Dynamic Workplace strategy. We provide additional benefits & perks to assist our crew members in having a sustainable home workstation including monthly internet/mobile phone service reimbursement and furniture & equipment for your space.
You will receive excellent benefits that include but aren't limited to 100% employer-paid health/vision/dental premium, 401k with company contribution, equity, a wellness stipend program, and a learning & development reimbursement program. We recognize that everyone needs an occasional recharge, so we offer a flexible PTO policy for exempt TrueCar Crew along with a generous PTO accrual policy for non-exempt TrueCar Crew, in addition to 14 company-paid holidays and 2 floating holidays. In short, we care deeply about our crew members and build employee-centric programs that prove it.
At TrueCar, we believe in the power of diversity to build a deeper understanding of our consumers and partners and drive innovation in our products. We welcome a workforce that reflects all the diversity of car-buying consumers. We encourage everyone interested in our company mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that is protected by applicable law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. In addition, TrueCar will provide reasonable accommodations for qualified individuals with disabilities.
TrueCar does not accept unsolicited agency submissions.
If you are based in California, we encourage you to read this important information for California residents linked here.
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