Project Manager, Creative Center

Charles Schwab • Remote (Austin, TX, US) • $89.30k - $137k / year • 3m ago

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

It’s all about creating the future—for you and for us. We are Creative Center (C2), Schwab’s award-winning in-house agency that creates and produces a wide range of external and internal communications for Schwab. We are uniquely positioned to grow client relationships, attract new clients, and bring innovative products to market effectively and efficiently. Our passion to bring our best thinking forward everyday drives our success. We are currently seeking a skilled Project Manager to join our team in Austin, TX.

Project Managers (PMs) are responsible for the end-to-end project management and successful delivery of concurrent projects across multiple media channels including, but not limited to digital, video, print and social media. The position calls for broad knowledge of the digital and print landscape and the ability to lead campaigns in close collaboration with internal teams, marketing partners, business stakeholders and external technical teams. PMs serve as the day-to-day contact for marketing partners on projects in a cohort. The PM ensures the team is set up for success, and helps the team stay focused on the goals.

PMs are effective communicators between marketing partners and agency stakeholders (technical/non-technical). At any given time, PMs must be able to manage a workload of approximately 5-25 projects with life cycles of several weeks to several months.

Specific responsibilities include:

Develop and implement process updates within the project management team and creative agency, specifically in regards to video production
Develop strong partnerships with the account team to provide a unified voice of the agency to marketing partners
Provide accurate assessments and counsel during project pipeline planning and project intake conversations, to determine feasibility, resource availability, and completeness of information for scoping
Run projects of all Tiers with agency resources, from project intake to delivery to project retrospective analysis
Manage marketing partner expectations on projects, including timing, scope, and next steps
Manage workflow using the agency’s project management system, Workfront, including opening jobs, creating schedules, securing resources, managing communications
Move projects forward by removing blockers, mitigating risks and escalating friction points in a timely manner to cohort leads for further resolution
Provide ongoing visibility of project health by maintaining up-to-date project information in Workfront for various reporting and analysis
Act as liaison between technical, strategy, creative, account and production teams to ensure end results deliver on time
Act as primary or support project manager on projects in a cohort, as needed
Participate and support cohort team health through cross-functional team partnership (if assigned to a cohort)
Offer feedback, participate and pilot team and agency initiatives

What you have

Required:

Minimum of 3-5 years of account and project management experience working directly with clients, creative teams and technical teams. A strong solutions-oriented approach, user-experience focus and understanding of agency processes required.
Experience working within C2 at Schwab as a contractor or associate
A proven track record of success delivering a wide range of medium and large-scale projects
Experience working within an established agency, consultancy or marketing firm
Experience in developing and implementing process improvements that impact creative teams, animators, motion graphics and live action team
Experience recruiting and assisting on-set talent
Proven experience leading and producing live action film shoots
Experience managing and communicating expenses and negotiating with third party vendors
Deep understanding of Schwab Vendor Management Organization Processes
Deep understanding of animation and motion design and ability to articulate differences and best practices for utilization
Proven ability to collaborate and build relationship across disciplines
Have a solid grasp of basic and advanced project management principles along with experience in successfully applying and advancing those principles

Preferred:

Ability to make good decisions quickly and provide alternate solutions in times of problem
Ability to excel in a team environment
Strong organizational, time-management and problem-solving skills with attention to detail while working under pressure
Experience with enterprise level project management tools such as Workfront, JIRA or Basecamp
A positive attitude and the flexibility to operate in an environment with deadlines and changing demands
Proficiency with Windows
Excellent verbal and written communication skills
Background and experience in sound design a plus
Entrepreneurial experience a plus
Experience in highly regulated environments or at a financial institution is a plus

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

Charles Schwab & Co., Inc. is an equal opportunity/affirmative action employer committed to diversifying its workforce. All applications are considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status (disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, Armed Forces service medal veterans), or based on any individual's status in any group or class protected by applicable federal, state or local law.

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance