Position: Benefits Requests Specialist
Location: Remote
Job Overview: We are seeking a dedicated and knowledgeable Inbound Call Center Agent to join our team and provide exceptional customer service and support regarding employee benefits, 401K plans, and payroll inquiries. The ideal candidate should possess excellent communication skills, a strong attention to detail, and a solid understanding of benefits administration, ticketing systems, and payroll processes. This role involves addressing customer queries, resolving concerns, and assisting employees with accurate information to ensure their overall satisfaction.
Responsibilities:
- Customer Support: Serve as the first point of contact for employees' inquiries related to benefits, 401K plans, and payroll matters through inbound calls.
- Issue Resolution: Identify and troubleshoot employees' concerns and issues, providing efficient solutions or escalating complex matters to appropriate internal departments.
- Documentation: Maintain detailed and organized records of all interactions, inquiries, and resolutions in the company's customer relationship management (CRM) system.
- Education and Guidance: Offer guidance and explanations to employees on benefit enrollment processes, retirement planning, investment options, and any updates to payroll policies.
- Policy Knowledge: Stay updated on company policies, industry regulations, and compliance requirements to provide accurate information and ensure consistent service quality.
Qualifications:
- High school diploma or equivalent is required.
- Proven experience in a customer service or call center role, ideally with a focus on employee benefits, 401K plans, or payroll inquiries.
- Strong interpersonal and communication skills, with the ability to explain complex concepts in a clear and understandable manner.
- Familiarity with benefits administration platforms, retirement plans, and payroll systems is highly desirable.
- Exceptional problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
- Detail-oriented with excellent organizational and multitasking abilities.
- Availability to work flexible shifts, based on call center needs.
- Demonstrated commitment to delivering outstanding customer experiences.
If you are passionate about assisting employees with their benefits, 401K, and payroll inquiries and are dedicated to delivering top-notch customer service, we encourage you to apply for this rewarding position. Join our team and be an essential part of providing a positive employee experience.
Activus Connect is only hiring for this role within the United States at this time.
Pay Rate:
- $15.25 per hour during training
- $17.00 per hour once you reach production
Benefits:
- Paid time off
- Community time
- Referral program
- Dental and Vision Insurance
- Health Insurance
- Completely remote work
Technical Requirements:
You will need to have your own equipment for this position as outlined below:
- Desktop or Laptop Computer (Tablets, Chromebooks, WinBooks etc are not permitted)
- Processor: i5 or newer (or Ryzen 5+) Minimum 2ghz
- Minimum 8GB RAM
- 256GB Storage Capacity
- High Speed Internet Access with 20MBPS Down and 10MBPS Upload or better
- You are unable to use a wireless internet connection for this position, you must be hardwired
- VPN's are not permitted while on the clock
How to Apply: If you are an experienced call center worker with a passion for helping others and meet the qualifications listed above, we encourage you to apply.
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Shift:
Location:
- Pflugerville, TX (Required)
Work Location: Remote
