A well-established produce distributor is searching for a Customer Service Manager to join their team in TX.
Essential Duties and Responsibilities:
· Increase market share by motivating, training, delegating and coaching a staff of Customer Service Representatives to achieve established company goals.
· Responsible for coordinating customer service with other departments.
· Identify customer needs and satisfy them profitably.
· Maintain existing customer base through effective customer service skills.
· Responsible for overall order entry process - review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues.
· Insure follow through with customer requests by customer service.
· Hire, hold team accountable, training, write schedules, manage CMP process and conduct 30,60,90-day reviews.
· Understand edit procedure, operate the phone system and by cross training with customer service representatives, run necessary reports as needed.
· Have call lists for CSR to ensure all orders are in.
Skills and Qualifications:
· High School Diploma or GED.
· Good communication skills.
· Proved ability to communicate effectively to satisfy the customers' needs.
· Experience managing individuals, motivating, training and disciplining a staff.
· Ability to handle multiple tasks.
· Strong organizational skills and ability to handle crisis situations effectively.
· Applicants must be currently authorized to work in the United States.
· Produce experience preferred but not required.
· Working knowledge of MS Office (Word, Excel, Outlook) a plus.
· Bilingual English/Spanish a plus.
Salary: DOE, Medical Benefits, 401K
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
Shift:
Weekly day range:
Work Location: In person