Marketing and Customer Service Team Lead

AZUMA Leasing • Full-time • Remote (Austin, TX, US) • $18 - $21 / hour • 3m ago

Azuma leasing has been in the appliance leasing industry for over 20 years. AZUMA has grown as an industry leader in appliance leasing in particular washer and dryer rentals. AZUMA rents major brand washers, and dryers to customers throughout the U.S. We offer low rates, free maintenance, and top- notch customer service. Azuma is looking for Marketing Customer Service Team Lead to join our dynamic team!

Summary of essential job functions:

Assist Customer Service Supervisor with helping team members

Competition monitoring and tracking

Updating data across internet for our listings and looking for incorrect info online

Working to improve reviews – especially on Yelp.

Verifying field visits are completed

Monitoring doors by apartment and looking for both increases and decreases to react accordingly

Assist with Social Media

Send weekly emails and mailers

Determines requirements by working with customers

Answers inquiries by clarifying desired information; researching, locating, and providing information

Listen attentively to customers’ needs and concerns; demonstrate empathy.

Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; for both customers and current CSR's

Implementing solutions; escalating unresolved problems.

Fulfills request by clarifying desired information; completing transactions; forwarding requests.

Sells additional services by recognizing opportunities to up-sell; explaining new product lines

Maintain call center queue management expectations.

Communicate effectively with individuals/teams within the company to ensure high quality and timely

Expedition of customer requests.

Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Performs other duties as assigned

*Must be able to work one day in office

Requirements:

High school diploma or equivalent- required

1-2 years customer service experience in a call center setting

1-2 years of marketing experience

Strong written and verbal communication skills

Active listening skills and ability to proactively recommend creative solutions

Ability to adapt to an ever changing, high energy, high volume environment

Exceptional organizational, problem solving and decision making skills

Experience with Microsoft products a plus

Job Type: Full-time