Account Coordinator/Customer Service

McCoy Rockford, Inc. • Full-time • Austin, TX, US • $33.58k - $56.76k / year • 3m ago

Do you like variety in your job? Our Customer Service Coordinator position will provide that! This is a Sales Coordinator, Sales Administrator, Order Manager, and Project Coordinator all rolled into one position!

Do you like a fast-paced, detail-oriented desk in a multi-disciplinary team environment? Do you love solving problems and are energized by being a key participant on a sales project team? Then keep reading...

You will fit in great if you resonate with our values – Make ‘em Love Ya, Doing the Right Thing is the Right Thing to Do, Together We’re Better, Trust Starts with Me and For the Health of It.

The ideal candidate:

Loves learning and seeks to know more
Enjoys detail work and takes great pride and personal responsibility in high accuracy
Embraces change
Gets jazzed by happy clients
Is technically savvy –fluent in basic excel and other modern Microsoft tools and can quickly learn older, nested-menu, proprietary software
Likes to takes action and bring ideas and recommendations to the team
Great communicator by email, phone, instant messaging, and in-person
Keeps up with many deadlines and shifting priorities
Brings a sense of curiosity to learn a vast catalog of products and product combinations
Likes to work with a broad range of titles and personalities both internally and externally
As knowledge grows, likes to teach and mentor others including those outside of the department.

During the course of a day, you will

Expertly and accurately prepare quotes and handle change requests from sales, designers, and customers
Place orders with manufacturers and check what they acknowledge back to us
Work closely with manufacturing partners for getting current pricing, order specifications, and shipping notices
Track incoming shipments and keep everyone informed of any issues with manufacturing partners or other order issues
Meet with your team in person and on video calls
Follow required accounting guidelines for order approvals and order documentation and e-filing
Problem-solve with your team for anything that could go wrong on an order
Make sure the delivery crews know any special delivery instructions
Coordinate with delivery team on any delivery issues that need new parts, repairs or return trips scheduled
Work with accounting to ensure correct and complete billing to customers
Respond to voluminous emails with vendors, team members, and clients
Be in the office typically from 7:30-4:30 with standard breaks during the training period. Potential hybrid option after successfully completing training.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Job Type: Full-time

Pay: $33,577.03 - $56,759.90 per year

Benefits: