White Glove Storage & Delivery
White-Glove Storage and Delivery is hiring a Customer Service Representative/Data Entry. At White Glove, we work with high-end exclusive businesses and clientele. Our company is responsible for receiving, storing, and moving fully furnished, high-end homes and occasionally delivering across the country throughout the year.
The Representative/Data Entry role is responsible for the management of the accounts with regards to customer satisfaction, all forms of client communication and quality work. The role builds and maintains positive relationships with customers, subcontractors and vendors, i.e. Interior designers, Architects and furniture vendors. Data Entry/CSR role is also responsible for reporting and escalating any issues.
Account Managers Responsibilities:
- Point of contact for assigned accounts
- Work in fast paced environment
- Provide excellent customer service
- Assists in moves and high-end, exclusive installation projects.
- Assists existing clientele as well as builds new business via email, phone, online presentations, and occasional in-person meetings
- Clearly communicate the progress of accounts to external stakeholders
- Responsible to insure the customer’s complete satisfaction
- Once trained, have the ability to submit estimates to our clients, existing and potential
- Handle immediate escalations with the client before being escalated internally
- Assist in data entry within our operating system when needed
- Friendly and professional phone manner when answering the general phone line
- Any additional office tasks assigned
The amazing benefits of working for White Glove Storage & Delivery:
- Medical, vision, and dental insurance
- 401k
- Paid vacation
- Paid holidays
- Payday is every Friday
- Ability to work with an exclusive clientele
Requirements:
- At least 1 year in the customer service
- Sales experience (Preferred)
- Typing skills of 60+ WPM
- The candidate must be able to pass a background check and drug screen
- Ability to multi-task
- Excellent oral and written comprehension and communication skills
- Excellent organizational and time management skills
- Understanding of and commitment to customer service and the White Glove Storage & Delivery core values
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
COVID-19 considerations:
We adhere to CDC guidelines.
White Glove Storage & Delivery provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
White Glove Storage and Delivery - Austin
3834 Promontory Point Drive, Austin, TX 78744512-490-1500
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Excel: 1 year (Preferred)
- Data Entry: 1 year (Preferred)
Work Location: In person