The Fundraising Operations Specialist manages our donor database and ensures gift processing, donor acknowledgment, and other retention strategies follow our established Gold Standards. Must be capable of working in a team environment as well as working independently.
Essential Responsibilities:
•Conducts daily gift processing following established procedures
•Conducts established revenue reconciliation procedures
•Conducts monthly KPI reporting of established donor metrics
•Conducts established quality assurance measures to ensure data integrity and accuracy
•Ensures timely acknowledgment of gifts
•Follows established Gold Standards for donor retention
•Ensures donors receive applicable tax receipts and in-kind receipts4
•Ensures gratitude touch points are made as part of donor stewardship process
•Assists team with special projects as assigned and as capacity allows
Competencies:
•Exceptional attention to detail and accuracy
•Ability to manage time and deadlines well
•Organized person who enjoys following established processes while also comfortable suggesting new solutions or improvements
•Motivated individual with the ability to work independently
•Motivated by quality project outcomes (on-time, on-budget, meeting deadlines, etc.)
•Proficient in MS software applications
•Proficient in Excel and pivot tables or similar software and functions
•Ability to apply supervision feedback toward enhanced performance
Minimum Requirements:
•Must have 2+ years of documented experience running reports, analyzing data, and ensuring data quality of donor management software
•Proficiency with excel, including creating pivot tables is required
•Associates Degree; or equivalent combination of education and experience
•Social services/nonprofit environment experience preferred
•Proficiency with donor management software for mid-to-large organizations preferred4
•Clear multi-state criminal background and motor vehicle driving record
Licenses and/or Certifications:
•None
Work Environment:
•Hybrid environment: Both in-office and remote work required.
Occasional off-site work for event support and other special projects
•Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
•Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Job Type: Full-time
Pay: $25.52 - $31.96 per hour
Expected hours: 40 per week
Benefits:
- 403(b)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- How many years of experience do you have in using Donor Management System software?
Experience:
- Excel pivots and reports: 2 years (Required)
Ability to Relocate:
- Austin, TX 78754: Relocate before starting work (Required)
Work Location: In person