Position Summary:
The Beach Club General Manager will oversee all front-of-the-house operations, including food and beverage (F&B) and pool and beach management. This role involves close collaboration with the Seagate membership team to enhance member engagement and with the hotel marketing team to ensure a superior guest experience. The General Manager will also work in tandem with the culinary team to deliver exceptional dining experiences and successful F&B activations.
Responsibilities:
- Oversee daily Beach Club operations, managing front-of-house F&B, pool, beach, and valet services.
- Develop, implement, and monitor Beach Club budgets, including revenue forecasting and reporting.
- Foster a culture of excellence through effective coaching, training, and performance management.
- Conduct regular meetings with front office staff to ensure smooth operations.
- Partner with the culinary team to create and refine menus, plan catering events, and enhance the overall dining experience.
- Manage inventory control for onsite supervisors and department managers.
- Build and sustain relationships with the Director of Catering and Director of Membership to promote and support member events.
- Develop strong relationships with members and guests, ensuring high levels of customer satisfaction and loyalty.
- Uphold all cash handling, check-cashing, and credit card policies.
- Collaborate with managers to schedule staff and oversee shift workloads.
- Assess employee performance in conjunction with department managers.
- Work with Human Resources and payroll to handle new hire processes, attendance, compensation, disciplinary actions, and employee satisfaction.
- Communicate clearly and courteously in the primary language, addressing requests promptly and creatively.
- Manage multiple requests efficiently and accurately while maintaining a friendly and patient demeanor.
- Perform other duties as necessary
Qualifications:
- Minimum of 7 years in luxury hospitality leadership.
- High School Diploma or GED required; Hospitality degree or certification preferred.
- Strong background in F&B, budget and revenue management, and inventory control.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with office technology.
Physical Requirements:
- Availability to work long hours, including weekends, nights, and holidays, as needed.
- Ability to stand and walk for extended periods.
- Ability to lift, carry, or push up to 50 pounds, as well as push carts weighing up to 250 pounds.
