Join a growing national concept with no late nights, early mornings, drive throughs or bar scene. Spend time with your family during the holidays, as we are closed on Christmas and Thanksgiving Day. We offer competitive pay and flexible schedules. Receive generous meal discounts, competitive medical and dental benefits, 401K, vacation, and sick pay. Join one of our nationwide locations and become part of our team today.

"Pay Based on Experience"

Position Summary:

The General Manager position is responsible for the operational excellence of his/her specified restaurant. The General Manager continually provides leadership and guidance to the restaurant management team and team members through promoting and maintaining all operating standards, processes, and recipes of Pei Wei Asian Kitchen. The General Manager ensures the creation of a safe and sanitary environment and fosters a quality guest and employee experience. The General Manager drives and builds sales and profitability.

Essential Functions:

Ensures operational excellence of his/her designated restaurant

Takes ownership of guest relations and customer satisfaction outcomes of his/her designated restaurant

Implements, cascades, and sustains company initiatives and goals

Increases sales and operating profit and sets short/long term plans to help meet those goals through local marketing and other internal opportunities

Certified in Pei Wei Culinary and Front-of-the-House Operations and can perform duties daily

Fosters a safe, respectful, and quality employee experience

Supervises, assigns, and delegates task(s) appropriately to management and hourly team members

Recruits, hires, and trains a full team following internal training specifications for each job position

Provides on-going leadership and development to immediate management staff which may include but is not limited to: P/L statement accountabilities; Food and Labor Costs; Safety and Sanitation

Acts as a goodwill ambassador to the community of Pei Wei

Uses performance management tools and processes to ensure all employee performance appraisals are completed, with appropriate coaching, correction and feedback being delivered

Ensures that all state and federal safety and sanitation guidelines are being followed

Ensures regular repairs and maintenance of the restaurant in a timely manner

Handles the administrative tasks in daily operations which may include but is not limited to hiring and terminating processes, invoicing, payroll, and cash handling

Performs regular line checks to maintain all product quality standards

Makes sure that all prep lists and order guides are complete

Takes responsibility for all cost and food inventories

Obtains appropriate safe food handlers permit within 6 months (or sooner if local regulations dictate) and always keeps permit current

Requirements:

Experience:

External Candidates: 2 years General Manager experience

Internal Candidates: 6 months Pei Wei Sr./Assistant Manager position

Education:

High School diploma or GED required

Competencies:

Sales Building

Consistently identifies opportunities to build incremental sales growth

Creates a sales culture among team members

Leverages reports to identify drivers in sales trends

Appropriately balances profitability with sales growth

Conflict Management

Steps up to conflicts and sees them as opportunities

Uses focused listening to get an accurate read on the situation quickly

Successfully resolves disputes with appropriate solutions

Monitors behaviors to prevent conflicts from resurfacing

Building Teams

Develops an environment where everyone is invested in the team

Creates an atmosphere of open dialogue and feedback

Builds both team morale and individual team member engagement

Rallies the entire team behind key business goals and celebrates team successes

Hiring and Staffing

Prioritizes hiring over short-term concerns

Leverages a variety of sources to find new, diverse talent

Thoroughly interviews candidates to prevent poor hires

Ensures new team members have a quality onboarding experience

Emotional Intelligence

Knows personal strengths and limitations and works to develop in those areas

Can flex management style to fit the situation

Exhibits a balance of pride and humility

Understands his/her impact on others

Embraces Change

Is comfortable with the idea that change never stops

Seeks to understand the reasons behind changes if they are not clear

Works through personal concerns with change quickly

Provides constructive feedback on further improvement after change implementation

Scheduling Effectively

Creates great schedules to maximize the guest experience while controlling unnecessary labor costs

Schedules to meet the needs of the business while being considerate of team member needs

Frequently evaluates business trends and adjusts schedule accordingly

Ensures team member schedules are posted in advance and minimizes last minute changes

Food Safety Focus

Creates an environment where sanitation is non-negotiable

Ensures team members understand the impact of food safety on the brand

Constantly monitors factors that impact food safety and proactively addresses potential concerns

Immediately escalates any food safety concerns

Driving Results

Consistently delivers results in key performance metrics

Holds others accountable for results while also exhibiting personal accountability for team results

Sets and communicates appropriate priorities and tracks progress

Doesn't sacrifice long-term results to achieve short term metrics

Working Conditions:

Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs during a shift

Must be able to stand and walk for periods of eight to ten hours in length each shift

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The company is an equal opportunity employer and will provide reasonable accommodations to the employee to perform the essential functions of the position.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Restaurant management: 1 year (Required)
Cooking: 1 year (Required)
Hospitality management: 1 year (Required)

Work Location: In person

Pei Wei

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