WHAT YOU WILL BE DOING
This consultant provides moderately complex technical assistance to dealers, contractors and field sales personnel to resolve system issues.
Duties include, but are not limited to:
- Provide troubleshooting and installation assistance of HVAC/R, VRF, Mini-Split equipment.
- Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution.
- Provide technical documentation to contractors, engineers and other personnel.
- Guide callers to the appropriate field personnel if first-hand attention is required.
- Document call information into the call-tracking database in the event additional follow-up is required.
- Identify and help implement process improvements.
WHAT WE ARE LOOKING FOR
- High school diploma or equivalent experience required.
- Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
- 1 year service experience with Commercial HVAC equipment.
- Strong knowledge and experience in the installation and service of HVAC/R equipment.
- Excellent verbal and written communication skills.
- Strong customer service skills.
- Strong analytical and troubleshooting skills.
- Ability to handle and prioritize multiple technical requests.
- Proficient in Microsoft Office Suite.
- Experience with SAP preferred.
Job Type: Full-time
Pay: $62,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
Experience:
- HVAC: 4 years (Required)
- Commercial HVAC: 3 years (Required)
Ability to Commute:
- Richardson, TX 75080 (Required)
Work Location: In person
