Description:
HOH Water Technology is a leading, growing, third generation family-owned water treatment company celebrating 56 years of business! We take pride in our commitment to excellence and customer satisfaction. As we continue to grow, we’re seeking a responsible, self-motivated and passionate individual to join our team.
Position Overview:
We are seeking an experienced water treatment professional, holding a full-time position as an Area Service Manager in the Detroit Metropolitan area of Michigan. The ASM will lead a team of 4-7 Service Engineers/Water Quality Engineers responsible for providing excellent service to commercial and industrial customers.
What we offer:
- Competitive Compensation: Salary range $85,000-$150,000 based on experience.
- Comprehensive Benefits: Medical and Dental Insurance with generous employer contributions, HSA contributions ($1200 family/$800 Individual annually), 401K with company matching, 15 PTO Days/14 Paid Holidays (including the last week and a half holiday pay at the end of the year!), Company Profit Sharing Bonus (budget projection for 2024, 3-4 weeks of additional pay) and more.
- Company perks: Company provided vehicle, cell phone, and laptop. Flexibility to work from a home office and travel to customer sites.
- Engaging Culture: Our caring leadership and managers foster high engagement (4.62/5 Gallup Employee Engagement Q12 score) and we host team and company events.
- Career Growth: Hands-on training, employee development, and continuing education reimbursement.
Main responsibilities of the position include:
LMA – Leadership, Management, & Accountability
- Lead designated service team using the EOS Model
- Manage individuals by holding employees accountable for responsibilities in their designation seat definition. Provide consistent performance feedback on review schedule, coaching, and correction if individual performance drops
- Assess the capacity of the team to meet service demands, advise on where and when to hire new Water Quality Engineers and/or Service Engineers, and use the HR Core Process with HR to hire new employees
- Training: provide the team with the necessary tools and training required to do their jobs effectively
Create & Execute Annual Service Plans
- Coordinate with the Business Development Manager / Account Managers for service plan creation at the appropriate step in the HOH Sales Process
- Coordinate resources and execute sales to service transitions for onboarding new and existing customers
- Hold designated service team accountable to the HOH Service Core Process
- Review quality and ensure delivery timely service reports through HOH reports
- Manage the service region’s Profit/Loss statement and execute plans to maintain profitability in the region
- Facilitate regular business reviews of accounts in the service region
Audit Customers Using HOH’s Level 5 Standards
- Visiting customer facilities on a regular schedule with the designated account’s Water Quality Engineer or Service Engineer and produce a formal Level 5 Audit Report
- Visit prospective customer facilities as needed with the Business Development Manager who is pursuing the opportunity and generate a formal Level 5 Audit Report to be used in the Sales Process and eventual development of a formal Service Plan
Technical & Sales Support
- Deliver technical and testing services to Existing Accounts leveraging Product Managers and providing firsthand technical and training services
- Shares industry knowledge within HOH to support innovation initiatives.
- Seek out and deliver solutions to water treatment problems
Requirements:
Qualifications:
- Experience with engineering, chemistry, water treatment or related areas.
- Minimum 3-5 years of current/prior working experience in water treatment or related field is required.
- Relevant managerial experience is required
- College degree in a science related field is required
- CWT Certification is preferred
- Candidate must have strong communication and organizational skills, ability to work independently, be trustworthy and be self-motivated.
- Must pass a Human Performance Evaluation (HPE), Motor Vehicle Report (MVR) and Drug Screening
- Must be able to communicate in English and ability to read proficiently in English
- Must be legally authorized to work in the U.S.
- Must currently be at least 18 years old
