Description:

HOH Water Technology is a leading, growing, third generation family-owned water treatment company celebrating 56 years of business! We take pride in our commitment to excellence and customer satisfaction. As we continue to grow, we’re seeking a responsible, self-motivated and passionate individual to join our team.

Position Overview:

We are seeking an experienced water treatment professional, holding a full-time position as an Area Service Manager in the Detroit Metropolitan area of Michigan. The ASM will lead a team of 4-7 Service Engineers/Water Quality Engineers responsible for providing excellent service to commercial and industrial customers.

What we offer:

Competitive Compensation: Salary range $85,000-$150,000 based on experience.
Comprehensive Benefits: Medical and Dental Insurance with generous employer contributions, HSA contributions ($1200 family/$800 Individual annually), 401K with company matching, 15 PTO Days/14 Paid Holidays (including the last week and a half holiday pay at the end of the year!), Company Profit Sharing Bonus (budget projection for 2024, 3-4 weeks of additional pay) and more.
Company perks: Company provided vehicle, cell phone, and laptop. Flexibility to work from a home office and travel to customer sites.
Engaging Culture: Our caring leadership and managers foster high engagement (4.62/5 Gallup Employee Engagement Q12 score) and we host team and company events.
Career Growth: Hands-on training, employee development, and continuing education reimbursement.

Main responsibilities of the position include:

LMA – Leadership, Management, & Accountability

Lead designated service team using the EOS Model
Manage individuals by holding employees accountable for responsibilities in their designation seat definition. Provide consistent performance feedback on review schedule, coaching, and correction if individual performance drops
Assess the capacity of the team to meet service demands, advise on where and when to hire new Water Quality Engineers and/or Service Engineers, and use the HR Core Process with HR to hire new employees
Training: provide the team with the necessary tools and training required to do their jobs effectively

Create & Execute Annual Service Plans

Coordinate with the Business Development Manager / Account Managers for service plan creation at the appropriate step in the HOH Sales Process
Coordinate resources and execute sales to service transitions for onboarding new and existing customers
Hold designated service team accountable to the HOH Service Core Process
Review quality and ensure delivery timely service reports through HOH reports
Manage the service region’s Profit/Loss statement and execute plans to maintain profitability in the region
Facilitate regular business reviews of accounts in the service region

Audit Customers Using HOH’s Level 5 Standards

Visiting customer facilities on a regular schedule with the designated account’s Water Quality Engineer or Service Engineer and produce a formal Level 5 Audit Report
Visit prospective customer facilities as needed with the Business Development Manager who is pursuing the opportunity and generate a formal Level 5 Audit Report to be used in the Sales Process and eventual development of a formal Service Plan

Technical & Sales Support

Deliver technical and testing services to Existing Accounts leveraging Product Managers and providing firsthand technical and training services
Shares industry knowledge within HOH to support innovation initiatives.
Seek out and deliver solutions to water treatment problems

Requirements:

Qualifications:

Experience with engineering, chemistry, water treatment or related areas.
Minimum 3-5 years of current/prior working experience in water treatment or related field is required.
Relevant managerial experience is required
College degree in a science related field is required
CWT Certification is preferred
Candidate must have strong communication and organizational skills, ability to work independently, be trustworthy and be self-motivated.
Must pass a Human Performance Evaluation (HPE), Motor Vehicle Report (MVR) and Drug Screening
Must be able to communicate in English and ability to read proficiently in English
Must be legally authorized to work in the U.S.
Must currently be at least 18 years old

HOH Water Technology

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Area Service Manager