Overview:
Parker and Sons is currently seeking an HVAC Service Supervisor! Join a stable, strong, ever-growing company that makes you feel like family!
The HVAC Service Supervisor position will report to and work directly with the Vice President of HVAC Service in the creation, delivery and monitoring of sales training, designed to provide the ultimate customer experience.
In exchange for your ability to inspire and motivate our team of technicians to achieve great success, you will receive:
- Salary in the range of $85-110k
- Comprehensive benefits
- 401K with company matching
- Medical, Dental, Vision, Life, Disability & Legal Insurance Options
- 6 Paid Holidays
- PTO & Sick Time
- Company vehicle
- Company cell phone
Responsibilities:
Job Description:
This is an exciting opportunity that will allow you to utilize your dynamic inter-personal skills in coaching, training, and leadership.
- Directly responsible for technical & professional development of Technicians.
- Ensure processes & procedures are performed properly to ensure efficiency and customer satisfaction.
- Contribute to top line revenue by educating Technicians of all available accessories and services clients will benefit from. This includes adequate training on best installation practices.
- Maintain operational excellence through invoice completion, inventory control, safety awareness, accurate reporting.
- Conduct regular Technician service meetings and include topics such as defensive driving, proper use of PPE, ladders, job safety, standard operating procedures.
- Coach service technicians on best practices to provide a top-level customer experience. This will be accomplished through monthly one to one’s, ride along training, coaching & additional technical training needs.
- Monitor and control service call backs by proactively reviewing Technician invoices, forms, uploaded pictures, ensuring procedures are followed.
- Handle all escalated customer concerns by demonstrating 100% customer satisfaction
- Collaborate with “call by call Supervisors” to support service system implementation
- Identify and ensure Technicians have the required minimum tools to perform their duties. This is done through van inspections & ride along.
- Track and verify labor hours, parts requisitioning, warranty part returns, service call backs are correctly compensated or back charged. This will be verified through our Power BI tool and done daily.
- Collaborate with Technical Leader to develop technical training curriculum and facilitate classes.
Qualifications:
Do I have What it Takes?
A successful candidate for the HVAC Service Supervisor position will possess the ability to:
- Minimum of 5 years in an HVAC Service Technical experience role.
- Service Titan experience is preferred but not required
- Excellent leadership skills and team mentality to enhance team productivity
- Possess computer skills including Excel / Word and be highly organized
- Ability to prioritize, manage multiple tasks, handle deadlines
- Extremely reliable without attendance challenges
- Must be able to pass a background check and pre-employment drug test
- Valid driver’s license and clean driving record
- Learn and uphold all company procedures and safety rules
- Willingness to learn and support our service system, i.e., Nexstar
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.
