Basic Function:
The Account Manager is responsible to the designated customer representative(s) for planning, directing, and controlling the janitorial operations and personnel necessary to provide the contracted services at Coppin State University campus. All services will be performed with an emphasis on safety.
Supervises and coordinates activities of workers engaged in cleaning and maintaining premises of educational buildings by performing the following duties:
Responsibility and Authority:
Within the limits of his approved program, corporate policies, and control procedures, the Account Manager is responsible for and has commensurate authority to accomplish the satisfactory performance of the duties set forth below. He may delegate to respective members of his staff appropriate portions of these responsibilities, along with appropriate authority, in order to achieve satisfactory performance. He may not delegate the overall responsibility for performance nor any portion of his accountability.
Major Duties and Responsibilities:
- Assist in developing, recommending, and revising a complete program for all operational and janitorial maintenance functions within the facility. Submission of daily and nightly reports to facility management.
- Responsibility for directing, controlling, and supervising such services as may be assigned by the representatives of customer management.
- Assist the customer management representative(s) in making cost estimates for new work and additional work that is to be done in the customer facility. Selling specials through the facility, increase ancillary services and generate additional revenue.
- Formulate or receive and recommend for approval department policies pertaining to the operation of the housekeeping department.
- Control the costs of the housekeeping department and foster economics and cost reductions in all possible operations.
- Coordinate approved training programs for all personnel under his jurisdiction. Safety training in a monthly basis.
- Establish and maintain necessary standards of conduct and performance to ensure that his department’s operations and services are carried out efficiently. Follow with HR department as needed.
- Oversee the implementation of the quality control and safety programs, through Compu Clean. Record weekly and join inspections as required.
- Conduct daily inspections and evaluate program. Report submitted on a monthly basis to DC office.
- Available to cover shift per needed “Call out or no shows”.
Organizational Responsibilities:
- Administer the approved organization plan, recommending changes that he deems necessary.
- Recommend the addition, alteration or elimination of departmental personnel.
- Prepare position and job descriptions for specific position that require additional qualifications.
Financial Responsibilities:
- Prepare and submit weekly payroll to our office.
- Review and submit monthly supply orders in a monthly basis, aligning to building budgets. Follow require approval process.
- Review all expenditures and costs of his department and take appropriate action to control costs at an economic minimum consistent with his department’s objective.
Administrative Responsibilities:
The Account Manager will perform the following administrative responsibilities. He may delegate the conduct of these responsibilities in whole or in part to members of his department, but he may not delegate his overall responsibility or accountability.
- Remain accountable to the customer management representative(s) and Contractor management for fulfillment ofall functions and responsibilities.
- Recommend the employment of hourly personnel in numbers consistent with the schedule of the work and budget operations.
- Approve promotion of hourly personnel. Submit COS for changes, terminations or personnel changes as required.
- Open and close job tickets as completed, following our fiscal calendar.
- Review and approve supply invoices within bill.com, assure correct department is entered, and description of billing is outlined, sample “rebill supply using special dept # “.
- Approve personal leaves and vacations, other than his own. Follow with HR for any reports.
- Advise and assist, either upon his own initiative or upon request, other members of Contractor or customer management in the fulfillment of their respective functions in matters within his province. (He will coordinate these activities and cooperate with other management staff in matters of mutual concern. In so doing, he will not assume more will he delegate any function, responsibility, authority or relationship belonging to any other member of management.)
- Conduct such relationships with representatives of labor as are necessary to accomplish his duties.
- In the conduct of these responsibilities, establish and maintain those relationships necessary for the fulfillment of his duties.
- Perform other functions as may from time to time be required by customer management representative.
About Us
UG2 is committed to delivering the highest standard of facility services and solutions in the commercial, corporate, education, retail, public venue, healthcare, life science and industrial markets.
We lead in our industry by understanding yours.
Developing long-lasting partnerships means offering more than unmatched management expertise. It means having a deep knowledge of your business and a thorough understanding of your goals. This unique combination enables us to customize our services and tailor our approach to meet your goals and objectives.
At UG2, our vision is to set the new standard of excellence – and create the next generation of leadership in the facility services industry. By working as an extension of your team, we are committed to developing the strongest customer relationships and the highest service delivery benchmarks in the marketplace.
Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles and Sunnyvale and Dallas.
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EOE M/F/D/V
Job Type: Full-time
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Experience:
- Janitorial Account Management: 2 years (Required)
Ability to Relocate:
- Boston, MA: Relocate before starting work (Required)
Work Location: In person
