Jaguar Land Rover of Arrowhead Is Hiring on a few Good Men, and Women for our Luxury Clientele. We are located right in the heart of Glendale, Az. Which has been nominated one of the fastest growing Metropolitan cities in the U.S.A. There is a huge demand for this product line.
The Automotive Sales Consultant is responsible for providing an exceptional customer purchasing experience. The Luxury Consultant will ensure the customer receives all the information they are looking for, as well as presenting vehicles from our Jaguar Land Rover line up to customers to assist them in their buying decision. They utilize the Customer Relationship Management (CRM) System to ensure timely, professional follow-up and to maintain strong relationships with sold and prospective customers.
No Experience is Welcome.
Please apply if you have been in real estate, calling centers, electronic sales, mortgage brokering, a financial advisor, bar tenders, and hospitality (restaurant or high end hotels) or any form of sales. We have a hands on training program, and give you the tools to be successful.
The Sales Consultant is supervised by the Centre Director.
ESSENTIAL FUNCTIONS AND DUTIES
- Greet customers in a prompt, friendly and professional manner.
- Provide professional product presentations to all customers.
- Offer and accompany customers on vehicle demonstration ride(s).
- Develop and prospect new business continuously.
- Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM.
- Utilize Salesperson CRM Daily to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met.
- Schedule customer appointments daily.
- Assist customer during write up process ensuring it is a non-confrontational experience.
- Build and maintain knowledge of product information, current sales pricing and manufacturer promotions.
- Attend and actively participate in daily sales and training meetings.
- Practice skills daily including customer service and interaction, product presentation, product knowledge and phone communication.
- Maintain appearance and cleanliness of vehicle lot and showroom.
- Upon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience.
- Upon sale, introduce customer to Service department.
- Obtain all appropriate licensing as required by state law (if applicable) following the states written policy.
- Other duties as assigned.
- Constructively communicate with other dealership personnel as required to satisfy customer needs.
- Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
- Maintain personal grooming, hygiene, and uniform standards according to departmental policies.
- Arrive at work, take breaks, and depart work at the times designated by management.
- Attend meetings and trainings as scheduled.
- Ensure that work areas and customer waiting areas are kept clean. PERFORMANCE MEASUREMENTS
- Customer Satisfaction Index
- Daily Customer Appointments
- Specific dealership measurements may apply ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES
- Active Listening skills - give full attention to what other people say, take time to understand the points being made, ask questions as appropriate, and do not interrupt at inappropriate times.
- Communication skills – communicate effectively with others
- Presentation skills - present information in a clear and professional manner. Time Management – ability to manage one’s own time
- Typing – ability to type efficiently to enter accurate information into tracking system Mathematics – ability to solve basic math calculations.
PHYSICAL DEMANDS AND WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
- Physical Demands: Standing, walking over 2/3 of the time, sitting, using hands to finger, handle or feel to 2/3 of time, reaching with hands and arms to 2/3 of time, kneeling/crouching to 1/3 of time, driving vehicle 2/3 of time, talking or hearing over 2/3 of time, move, transport or place up to 1/3 of time up to 50 pounds, safe driving based on current conditions and applicable laws.
- Working Conditions: Loud noise and exposure to outdoor weather conditions. Some conditions vary depending on the physical structure and layout of the location. These specifics should be reviewed with your manager.
MINIMUM HIRING REQUIREMENTS
- High school graduate or equivalent
- Possess an acceptable driving record and valid driver’s license in state of residence
- A criminal history background check will be conducted prior to beginning employment
- Clear pre-employment drug screen
NOTE: This job description applies only to the specific employing entity and location of an individual’s employment. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).
Job Type: Full-time
Pay: $47,632.00 - $171,621.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
Supplemental Pay:
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
