The HVAC Service Manager is responsible for the management and facilitation,
administration, growth and profitability pf the HVAC Services Division.
The HVAC Services Division provides services, consisting of, but not limited to:
o Preventative maintenance and repair (or replacement) of HVAC equipment
o Burners (gas, oil, methane)
o Controls
o Pumps
o Refrigeration
o Air Conditioning
o Minor piping
o Sheet metal repairs
Responsibilities:
· Work with and assist the service coordinator to identify, organize and coordinate all HVAC Services Division workload, including scheduling and prioritizing of manpower and materials as required to meet committed completion schedules and profitability of work performed, based on the capabilities of available technicians, the known or expected complexity of the perceived work, and the planned and/or promised completion time/date.
· Recruit and hire capable field technicians.
· Manage the training effort for the Service Department.
· Develop and implement growth strategies to increase sales volume of the Division, including promotion and sales of HVAC service capabilities to customers, preventative maintenance and progress time agreements.
· Prepare and assist with estimates for equipment, materials, projects, and services and develop proposals for presentation to customers based on preliminary site review and analysis of project with customer. Analyze blueprints, specifications, proposal and other documentation to prepare time, cost and labor estimates for products, projects and/or services.
· Review and manage ongoing job cost accounting to allow timely reviews of effectiveness and profitability of all work performed.
· Establish Service “On-Call” schedule and dispatching emergency service.
· Support Service Technicians needs to provide technical assistance as required.
· Review and approve all technicians’ timesheets.
· Monitor field reports/tickets for accuracy.
· Conduct post-sale follow-ups to ensure customer satisfaction with all aspects of the transaction.
· Manage and sustain high levels of customer satisfaction and provide solutions for performance enhancement and proactive resolution of issues to ensure customer expectations are met.
· Perform other duties as assigned by SDA Management Team.
Education/Qualifications:
· Associates degree or equivalent professional experience.
· Professional and industry-specific certifications and licenses.
Experience:
· Minimum of five (5) years of progressive experience in Mechanical Services, Temperature Controls, HVAC, and/or facilities management.
· A minimum of two (2) years of documentable sales experience is a plus.
Skills:
· Excellent oral and written communication skills.
· Self-motivated, extraverted, tactful, organized, results and goal-oriented professional.
· Desire to satisfy customers and provide high quality customer service.
· Computer literate with good working knowledge of office products, equipment, and procedures.
· Capable of delivering on commitments both internal and external.
· Ability to communicate effectively to close the sale and provide follow-up to maintain strong customer relationships.
Physical & Mental Requirements:
· Must be able to lift 25-30lbs.
· Must be able to sit for long periods of time.
· Must be able to read / hear / write / spell / type and speak English clearly.
· Must be able to communicate and listen effectively and follow written instructions.
· Must possess prioritization, organizational, multitasking and stress management skills.
· Must possess a valid driver’s license.
· Must pass pre-employment drug screen.
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- Year round work
Work Location: In person
