West Jersey Air Conditioning & Heating provides services to the commercial, industrial and institutional markets in New Jersey and Eastern Pennsylvania since 1954. We are currently expanding our service operations and are seeking a Service Manager with experience in identifying projects, estimating, proposing, delegating assignments to the service department. The job description includes the following:
- Mechanical system knowledge-Provide design, problem solving and cost effective solutions for clients and potential clients.
- Gross Profit Redemption- Achieve planned gross profit through leadership and management of service staff.
- Pricing & Estimating- Estimate cost of proposals and apply company pricing standards to estimate.
- Field service labor management- manages all service operations and field labor and service support.
- Account Expansion- Understand the customer and their facilities. Able to translate that understanding into proposals and sales that enhance the customer s requirement. Promote new business and upgrading of existing agreements by instructing and directing staff to generate and report leads and sales opportunities.
- Time Management/Planning-Assure proper staffing, training, tools, systems and procedures are in place to allow staff to complete all work in a quality and cost effective manner.
- Customer Relations- Promptly address customer concerns and resolve with the intent of maintaining a long term relationship.
- Company Relations-Build and maintain positive rapport and working relationships with all West Jersey personnel to resolve problems, gain opportunities and maximize profit.
- Service Scheduling- Scheduling of manpower and coordination among projects and service calls.
- Documentation-Prepare complete, clear and concise reports, proposals, required company paperwork as required. Maintain support information relative to ongoing work.
Requirements: 5+ years service management experience or equivalent, good communication and administrative skills
Benefits: Salary based upon experience, medical, dental, 401(k), vacation, holidays
