Part-Time Customer Happiness Team Member
Kuya Management Services, LLC
4401 Freidrich Lane, Suite 300 Austin, Texas 78744
Kuya is at the forefront of individualized, holistic whole human care. We believe in evidence-based practices and embrace the potential of emerging therapies like ketamine-assisted Therapy (KAT). Our clinic offers a supportive and collaborative environment where patients receive personalized treatment plans and dedicated care for mental health, physical health and optimal performance.
Your Role & Responsibilities – CHT
This role would primarily be to provide excellence in service with a focus on customer care and maintaining a clean facility. The connection you provide as the first in-person touch point at Kuya is the most important role in the company. Personability, presence, kindness, and compassion are key in member interaction on a day-to-day basis. As a CHT member, you are expected to stay knowledgeable about Kuya’s offerings and the benefits they provide.
The following identifies current areas of need and responsibility:
Key Responsibilities:
- Provide a warm, welcoming environment for all customers, prioritizing customer needs.
- Ensure each customer feels valued and attended to, going above and beyond to exceed their expectations.
- Prioritize customer interaction and service over checklist responsibilities.
- Perform duties required on CHT shift for a minimum of 2 shifts/ week outside of requested vacation time and approved shift trades.
- Maintain the cleanliness and organization of the facility, ensuring all areas are neat, sanitary, and presentable at all times.
- Checklists and logs are complete, towels are maintained, Tea & Tonic is clean, float, Opus room is reset, and is reset before any downtime at the desk.
- Accurately handle transactions using the Zenoti POS system. This includes opening and closing accounts, processing payments, finalizing check-ins, issuing receipts, and managing transfers or refunds.
- Follow established procedures for account management, ensuring all customer information is accurately recorded.
- Stay informed about Kuya products and services to provide accurate information and recommendations to customers.
- Check your Kuya email a minimum of once per shift or 3x per week.
- Check Slack regularly throughout each CHT shift.
- Work collaboratively with team members to ensure smooth operations and a positive work environment, communicating customer needs to fellow CHT during shift change and facility-related needs to CHT Manager.
- Follow procedures for streamlined communication through email and slack as it relates to inventory management, customer accounts, and facility needs.
- Provide tours to Kuya guests highlighting all services and offerings with patience, presence, and tailored explanation.
- Adhere to all company policies, procedures, and safety regulations.
- Make drinks for visitors, precisely following the provided recipes and protocols.
- Maintain organization of back supply room and laundry room for efficient workflow
- Meet with management/ HR lead for continued personal development and performance support 2x per quarter.
- Any additional responsibilities provided by management
Job Type: Part-time
Pay: $19.00 - $20.00 per hour
Expected hours: 20 per week
Benefits:
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Austin, TX 78744 (Required)
Work Location: In person
