Dispatch Manager - HVAC

TE Certified Electrical, Plumbing, Heating & Cooling • Full-time • Kennesaw, GA, US • $27 - $30 / hour • 1m ago

Home Services Dispatcher Manager

TE Certified is seeking a seasoned Dispatch Manager to help lead our expanding team. In this role, you'll mentor and guide dispatchers to ensure top-tier efficiency and accuracy. Your focus will be on fostering a collaborative and productive work environment.

As a Dispatch Manager, you'll oversee and coordinate daily operations to guarantee seamless service delivery. Your responsibilities will include but is not limited to managing schedules, assigning tasks, monitoring performance, and resolving issues to maintain optimal operational efficiency.

(This is an in-office position in Kennesaw, not a remote position.)

Responsibilities:

Receive and prioritize customer service requests for for the HVAC department.
Ensure qualified technicians are scheduled and dispatched based on skillset, availability, and job urgency
Communicate effectively with customers, dispatchers, technicians, and other managers ensuring clear and timely updates
Monitor team performance and provide feedback and coaching.
Address employee concerns and resolve conflicts.
Maintain accurate records of all dispatched jobs and customer interactions
Monitor technician performance and provide feedback for continuous improvement to their management
Identify and resolve potential scheduling conflicts
Train and mentor new dispatchers, fostering a positive and supportive team environment
Lead by example, demonstrating strong work ethic, problem-solving skills, and a commitment to customer satisfaction
Become a Service Titan Expert and look for ways to improve our processes through automation.
Monday - Friday with a rotating Saturdays, must have own computer with 2 monitors for Saturdays.

Qualifications:

Excellent communication, interpersonal, and organizational skills
Experience with Service Titan, or a similar type Field Service Management Software.
Experience with HVAC Service, Install and Sales Dispatching
Strong analytical and problem-solving skills
Strong leadership
Ability to prioritize multiple tasks and work effectively under pressure
Maintain open and effective communication with dispatchers, field personnel, Management and other departments.
Assign tasks and resources to dispatchers based on workload and priorities.
Proven leadership experience in a fast-paced environment
Must be a good person, ethical & of good morals
Valid driver's license and reliable transportation

Preferred Qualifications:

Experience in the home services industry (HVAC, Electrical, Plumbing, Pest Control, Roofing.) HVAC Experience is highly preferred!
Proficient in Microsoft Office Suite
Proven track record of exceeding customer service expectations

Benefits & Perks!:

100% company-paid health insurance premiums
Discounts on life, dental, and vision insurance
401k with up to 4% match
Health Savings Account (plus company contributions)
Gym reimbursement up to $36/month
Employee discounts
Vacation and Holiday pay
Monthly Bonus Potential
Employee Referral Program
Company parties and outings

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $27.00 - $30.00 per hour

Expected hours: No less than 40 per week

Benefits: